The player from Italy had her winnings cancelled due to placing a single bet greater than 30% of the deposit.
Intralot Casino - Player’s winnings have been confiscated.
Black points: 166
Amount: €400
Intralot Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Unresolved
Our verdict
No reaction, good regulator
UNRESOLVED
Case summary
3 years ago
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4 years ago
Translation
I loaded without bonuses I played with my money and they refused to send me money € 400 in winnings telling me that I played in more than 30% of the deposit and some bullshit I really sent and never hope that they close my account
Automatic translation:
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4 years ago
Dear Mihaela,
Thank you very much for submitting your complaint. I’m sorry to hear about your issue. The Intralot Casino closed their section "Online Casino", the only remaining one is the "Sport Agency Booker". Could you please specify when your issue took place and forward any relevant communication to petronela.k@casino.guru? Looking forward to hearing from you.
Best regards,
Petronela
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4 years ago
Thank you very much Mihaela for forwarding the screenshot. Could you please confirm that you have played without an active bonus and advise how much you have deposited and which games were played? Thank you in advance for your reply.
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4 years ago
Translation
Comments from the player:
"I loaded 15 euros that day I didn't receive any bonuses the games I played are book of sun multichance book of gold symbol choice and book of gold duble chance"
Automatic translation:
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4 years ago
Thank you very much Mihaela for providing all the necessary information via email. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Hello Mihaela.
I am sorry to hear about your negative exparience. We will now try to get in touch with the casino.
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3 years ago
We would like to ask the Intralot Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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3 years ago
Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.
Mihaela, It looks like the casino is closed. But, I would recommend you to contact the ADM, Italian regulator, since the casino had their license and they may help your case. Please, contact me on my email jozef.k@casino.guru if you have any questions or require further assistance.
Best regards, Jozef
Casino.Guru
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