The player from Greece has encountered an issue with Interwetten Casino GR wherein his bonus was denied. After a closer examination, we ended up rejecting this complaint as unjustified.
Interwetten Casino GR - Casino denies player's bonus claim.
Amount: €35
Interwetten Casino GR
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
9 months ago
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10 months ago
Translation
Good morning.
Good evening.
I registered some time ago at INTERWETEN and after several months I decided to deposit! I play casino!
I made some deposits today and emailed to claim my bonus!
With audacity, they tell me in an email that we have excluded you from the bonuses! NO DEPOSIT OR ANYTHING HAS BEEN MADE WITH THE COMPANY. It is worth noting that the first contact with the company was today! I HAVE NEVER DEPOSITED AGAIN!
OK, I say, respect, do what you like! Shouldn't they have sent me an email, to notify me, that they have an exception, so that I know, so that they don't mislead me, to testify?
Very unfair and not at all LEGAL!!!
CAN YOU HELP ME PLEASE?
Thank you very much!
Email to the company: spyr****pageo****oulos@yahoo.com
Username: spy******519
Edited by a Casino Guru admin
Automatic translation:
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10 months ago
Dear Spyros198519,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand, that we can’t penalize the casino for taking away your privilege of receiving further bonuses. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Casinos are not obligated to reward their players with bonuses and bonus privileges can be limited or revoked at any time without further notice. I absolutely agree that it would be ideal to inform a player about new restrictions related to their account, unfortunately, it is not a standard practice. As long as you didn’t place any bets using your last active deposit, you should be entitled to a full refund.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Petronela
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10 months ago
Translation
Thank you so much for the reply!
I was never informed that I have been disqualified from any offer since it was my first deposit! There is nowhere in the company rules that the player should not be informed! Also, a contract has been signed between me and the company, the which must be fair on both sides!
It was my first deposit, and they have in the conditions, that in order to credit the bonus, the amount must first be turned over!
Thanks a lot again!
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10 months ago
Translation
Also, note that this is a sign-up bonus, not a loyalty bonus!
I was tricked into testifying!
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9 months ago
As I mentioned earlier, casinos are not obligated to honor their players any bonuses, and the bonus privileges may be discontinued or cancelled at any time without any further notification. Please understand that we can't force the casino to give you any promotional offer. It is solely their own decision.
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
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