Interwetten Casino GR - Kasino kiistää pelaajan bonusvaatimuksen.

Good morning.

Good evening.

I registered some time ago at INTERWETEN and after several months I decided to deposit! I play casino!

I made some deposits today and emailed to claim my bonus!

With audacity, they tell me in an email that we have excluded you from the bonuses! NO DEPOSIT OR ANYTHING HAS BEEN MADE WITH THE COMPANY. It is worth noting that the first contact with the company was today! I HAVE NEVER DEPOSITED AGAIN!

OK, I say, respect, do what you like! Shouldn't they have sent me an email, to notify me, that they have an exception, so that I know, so that they don't mislead me, to testify?

Very unfair and not at all LEGAL!!!

CAN YOU HELP ME PLEASE?

Thank you very much!

Email to the company: spyr****pageo****oulos@yahoo.com

Username: spy******519

Καλή σας ημέρα.

Καλησπέρα σας.

Έκανα πριν αρκετό καιρό εγγραφη,στην INTERWETEN και μετά από αρκετούς μήνες αποφάσισα να καταθέσω!Παίζω καζίνο!

Έκανα κάποιες καταθέσεις σήμερα,και έστειλα μέιλ,να διεκδικήσω το μπόνους μου!

Με θράσος,μου λένε σε μέιλ,ότι σε εξαιρεσαμε από τα μπόνους!ΔΕΝ ΕΧΕΙ ΠΡΟΗΓΗΘΕΙ ΚΑΜΙΑ ΚΑΤΆΘΕΣΗ,Ή ΟΤΙΔΉΠΟΤΕ ΑΛΛΟ ΣΤΗΝ ΕΤΑΙΡΕΊΑ.Αξίζει να σημειωθεί,ότι η πρώτη επαφή με την εταιρεία,ήταν σήμερα!ΔΕΝ ΕΧΩ ΚΑΤΑΘΕΣΕΙ ΠΟΤΕ ΞΑΝΑ!

ΟΚ λέω,σεβαστό,ότι γουστάρετε κάνετε!Δεν όφειλαν να μου στείλουν ένα μέιλ,να με ειδοποίησουν,ότι με έχουν εξαίρεση,να γνωρίζω κι εγώ,έτσι ώστε να μην με παραπλανήσουν,για να κατέθεσω?

Πολύ άδικο και καθόλου ΝΟΜΙΜΟ!!!

ΜΠΟΡΕΙΤΕ ΝΑ ΜΕ ΒΟΗΘΗΣΕΤΕ ΠΑΡΑΚΑΛΏ?

ΕΥΧΑΡΙΣΤΏ ΠΟΛΎ!

Email στην εταιρία: spyr****pageo****oulos@yahoo.com

Username:spy******519

Dear Spyros198519,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that we can’t penalize the casino for taking away your privilege of receiving further bonuses. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Casinos are not obligated to reward their players with bonuses and bonus privileges can be limited or revoked at any time without further notice. I absolutely agree that it would be ideal to inform a player about new restrictions related to their account, unfortunately, it is not a standard practice. As long as you didn’t place any bets using your last active deposit, you should be entitled to a full refund.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Thank you so much for the reply!

I was never informed that I have been disqualified from any offer since it was my first deposit! There is nowhere in the company rules that the player should not be informed! Also, a contract has been signed between me and the company, the which must be fair on both sides!

It was my first deposit, and they have in the conditions, that in order to credit the bonus, the amount must first be turned over!

Thanks a lot again!

Ευχαριστώ πολύ για την απάντηση!

Δεν ενημερώθηκα ποτέ,ότι έχω αποκλειστεί από την οποιαδήποτε προσφορά,μιας και ηταν η πρώτη μου κατάθεση!Δεν υπάρχει πουθενά στους κανόνες της εταιρίας,ότι ο παίκτης δεν πρέπει να ενημερωθεί!Επίσης,έχει υπογραφεί μια σύμβαση,μεταξύ εμενας και της εταιρίας,η οποία πρέπει να είναι δίκαιη και από τις δύο πλευρές!

Ήταν η πρώτη μου κατάθεση,και έχουν στους όρους,ότι για να πιστωθεί το μπόνους,πρέπει να γίνει πρώτα τζίρο,ς,του ποσού!

Ευχαριστώ πολύ και πάλι!

Also, note that this is a sign-up bonus, not a loyalty bonus!

I was tricked into testifying!

Επίσης,σημειώστε,ότι πρόκειται περί μπόνους εγγραφής,και όχι μπόνους αφοσίωσης!

Με παραπλανησαν να καταθέσω!

As I mentioned earlier, casinos are not obligated to honor their players any bonuses, and the bonus privileges may be discontinued or cancelled at any time without any further notification. Please understand that we can't force the casino to give you any promotional offer. It is solely their own decision.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.