The player from the United Kingdom deposited £50 and received a bonus, winning £85. After completing 95% of the wagering requirements at a £612 balance, the amount unexpectedly dropped to £24. Despite multiple inquiries, the casino has only escalated the issue to the technical team.
Instaspin Casino - Player's winnings have been confiscated.
Amount: £612
Instaspin Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case opened
Current status
Waiting for player to reply
0d 20h 8m 2s
Case summary
6 days ago
Public
Public
6 days ago
I deposited £50 on 06/11/2024 and received 50 free spins bonus, I won £85 from the bonus and then began to wager with my balance fluctuating from £1,100 - £612. When i was at £612 i had completed 95% of the wagering requirements then next thing I know my balance is went from £612 to £24. I have contacted the casino numerous times and have just been told it has been passed to the technical team, but I am confident I will not receive those funds back.
Public
Public
6 days ago
Dear brandonmatthewp98,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Instaspin Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share a screenshot of the bonus you activated and played?
- Was a maximum limit imposed on the winnings from the bonus?
- Has the casino acknowledged an error in how the winnings from the bonus were capped?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
brandonmatthewp98 has 0d 20h 8m 2s to reply
