Instaspin Casino - Player's winnings disappeared.

I have had 2 problems in last 24 hours 1 one I deposited £20 and took 100 free spin won £30.82 from free spins but did not go on to my account contacted casino and that was resolved this morning 2 problem I was playing £1 a spin on big bass splash had £370.86 pence I pressed spin when finish I had 86p left this keep happening and when I contacted the casino getting told got to wait up to 5 days

Dear Kizzykazzy,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Instaspin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly that your winnings £30.82 were at last credited and you don't need assistance with that issue?
• Could you please explain in more detail the discrepancy with the winnings?
• Was only 86p credited to your balance after a win of £370.86?
• Have you contacted the casino and asked for assistance? With what result?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Kizzykazzy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.