Instaspin Casino - Player's winnings are missing due to technical issue.

I registration and deposited 50 e yestarday with another 50 on bonus. I started to win on real money and never used bonus money. After going up to 10 k i went down to 6k . All off suden money was missing. They are saying its technical issue but reading reviews its very comon. I just wanted to add that if i never used bonus money i should be able to withdraw money at any time and cancel the bonus money which would mean 50 e bonus would be canceled only.

Thank you

kristaps

Dear Copinshk,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Instaspin Casino.

If the casino didn't confiscate any balance, but, works on restoring your casino balance, I am afraid there is little assistance we can offer.

We will keep this complaint open until you confirm you were able to request a payout and the payout was successful. Please keep me informed about any further developments hindering your payout.

Thank you very much in advance for your reply.

Best regards,

Tomas

Thank you for your quick response. Is there any timeframe they actually has to fix this?

If you don't receive any response within a week, please let us know and we'll contact the casino regarding your missing balance.

Hi i still have no update . They are staining that they are still investigating this issue. I looked in reviews around trust pilot and other sites and other people have same issues. I have cashed out large amount of moneys in other casinos before and had waiting times due to verification and stuff like paying out to bank account instead of card. But this is something unseen