Instaspin Casino - Player’s money was unlawfully taken.

They have unlawfully taken 325 euro's from, in contrary to Dutch law and regulations.

I have made them very clear that i have the right for my money back and they do not comply,

Dear karimpjee,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. I’m afraid I will need more information regarding your problem. Please could you elaborate?  

I will be waiting for your reply patiently. 

Best regards

Veronika

In The Nethetlands the law obligates every casino that wants to accept Dutch players to check the CRUKS system and have a KSA license. If you do not have these two, then by Dutch law you are in violation and face fines up to 20.000.000 euro's bij the KSA (many fines have already been issued up to this amount).

Instaspin.com is accepting Dutch players without using CRUKS and withour a KSA license, therefor they are breaking Dutch law regarding gambling and regarding the safety of players. Safe gambming is very important in The Netherlands, therefor the CRUKS is made.

I am registered in CRUKS and that means that a casino can not accept me, because i am a liability for myself. Instaspin.com decided to ignore CRUKS and ignore my safety/health and Instaspin.com allowed me to play on there site. By doing this they broke Dutch gambling laws and put me in danger.

Unfortunately, we at Casino Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casino database that acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.

Unfortunately, in this case, we are not able to help you. Please let me know if there is anything else I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Dear karimpjee,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.