iNetBet Casino - Player’s bonus winnings have been capped.

Received the 10% deposit rebate after depositing $600, ($60) as I have done in the past. I won over $6000 after the playthrough as stated.

I have been playing there for 20 years and am a VIP Player. I withdrew and was told that it is Free Money and there was a maximun withdrawal of 10 times the bonus. (I receied a payout of $600 and they took the rest) This is not correct, as when in the past I had won with the 10% rebate I won over $12000 and at the time emailed to ask what the playthrough and max cashout was. I was told by email from James at Inetbet that because it was a deposit bonus and not Free Money there was no max cashout. They are so blatently lying and saying it is Free money. The rules mention everything about Free Money, that does not require a deposit. This 10% rebate requires a deposit or you don't get it. This is such cheating on their part. I can;t beleive they would do this to me after all this time. They have really gone bad in the last couple of years. A real scam casino. They also told me by email that the maximun cashout was $2500 a week and had been this way since 1999. This to is a massive lie, as it was $2500 a day. I have Neteller payments from Inetbet over the years showing this in black and white $2500 every 24 hours when I won large amounts. Someone needs to stop the lying and cheating from this sham casino. I have no one to help me I just have to accept the lying and scamming. How terrible when you are on your own and no one believes you. I noiw they will never pay me, but I need to let people know about the terrible tactics of this rogue casino. It used to be a really good casino. Very sad.

Dear Lynda,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please forward your bonus history along with any relevant communication between you and the casino to petronela.k@casino.guru?

Lastly, could you please advise if the amount and currency are the right ones?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello,

The email address you have me is not working, keeps bouncing back

Dear Lynda,

I have received your game history and requested any relevant communication which would support our case.

Looking forward to hearing from you.

Thank you very much, Lynda, for getting back to me. One last thing please, could you advise if the amount and currency are the right ones (5,600 ARS)?

Additional comments from the player:

"Hi Petronila,

I have replied to your question by email, but it has not been acknowledged. You asked me what the currency was. It was USD

Lynda"

Thank you very much, Lynda, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Lynda.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

We would like to ask the iNetBet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

It’s already been 7 days what is going on here

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Lynda.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Please, be aware that this complaint will affect their reputation on our website which is already very bad.

For the future, I recommend you to choose the casinos with at least a very good reputation on our website (the resolution in case of any problem would be much easier).

Best regards, Jozef

Casino.Guru