The player from Bulgaria is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
inbet Casino - Player complains that they didn’t win anything.
Amount: 2,700 лв
inbet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello ,
Today, an amount of BGN 2,700 was deposited on the inbet casino website.
First I want to express my disappointment that there are no refunds from this site.
Second, their games constantly dump players while playing.
Earnings are not reported as indicated and functions do not respect the presence of earnings.
Nowhere on their site is there a section or a place to submit complaints, I wanted to request a refund, considering the situation that has developed, but I was told that I can submit my complaint wherever I want, they did not have such a function.
Whenever a problem is reported, they answer that everything is legal, they don't return funds, it's just luck.
Automatic translation:
Public
Public
2 years ago
Dear L777,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
