iGame Casino - Player’s experiencing difficulties to withdraw his winnings.

For 2 years i am already playing on iGame. I made several deposits and several withdrawals.

This sunday i wanted to cashout again but on monday i got a e-mail that there is something wrong with my bankaccount.

According iGame is the bankaccount on B instead of C with my backname.

I told them B and C are the same person since B is my nickname.

When i opened the bankaccount i was 6 years old and was proud that i could open my bankaccount. I did not know better than my name was B instead of C (what is the name on my passport). Now a few years later, everything is on C since i got problems with renting a car when i was on holiday.

So my cards and all are now on C. Only when i make a deposit my bank shows that it is from B.

After i think 200 deposits iGame found this out and made a problem out of this.

I provided them with a Screenshot from my internetbanking + my card and still no answer from iGame.

After every mail you send you have to wait 7!!! days!

I told them already that if they do not believe me that they should handle it as a fraud case and just send all the deposits back to the bankaccount from what they think is from B minus the withdrawals. But really no respond from iGame what so ever.

Dear Christian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru? Additionally, could you please advise if your account has been closed or it’s still accessible? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Christian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.