iGame Casino Review

The player from Netherlands has been notified by the casino about an inconsistency regarding his bank details. The player has been registered with the same details for 2 years. We rejected the complaint because the player didn't respond to our messages and questions.

The player deposited €100 but the money never arrived at his player's account. He was able to provide proof with his bank account statements but the casino never responded to him. The complaint remains unsolved.

The player requested a withdrawal of €36,58 via his bank transfer but the bank itself was experiencing technical difficulties and didn't accept the payment. The player then decided to withdraw the money via his Skrill account. But this time, it was the casino who caused the delay by haven't verified their Skrill account yet. There is no further information available.

Martin requested a withdrawal of €800 but wasn't able to retrieve the payment via his debit MasterCard so the money was sent back to the sender, the casino. After that, he suggested the casino to send the payment to him via his Neteller account or wire transfer. The casino was unable to track the payment and also stopped responding to Martin's emails. Martin contacted the MGA for help but there is no update available ever since then and the case remained unresolved.

Jarda made a withdrawal request of €500 and sent all the documents needed for verification. His ID was accepted right away, but his bank statement wasn't. He contacted the support and they told him he should wait 1-3 days for them to process. Ten days later, his documents were still under the investigation. Without any further information available, the case remained unresolved.

The player requested a withdrawal of an unknown amount, sent all the documents needed for complete verification, plus a picture of him holding his passport in his hand where both his face and passport details were clearly visible. The casino never updated the player on whether they received the documents or if the verification was successful. There is no further information available and the case remains unresolved.

The player from Norway had been experiencing difficulties withdrawing her funds due to limited availability of payment methods. After some time, player has contacted the oewner sof the casino and, in a week, the issue has been resolved.

The player from Canada had an active self-exclusion in a sister casino. He believes that he should not have been able to register a new account with Bingo.com Casino. Since the player confirmed receiving refund, we closed the case as 'resolved'.