The player from Portugal has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
IceCasino - Player’s winnings haven’t been received yet.
Amount: €1,725
IceCasino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
IceCasino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hard to understand the 10 point rating that casino guru gives this casino. Complaints and complaints are countless and continue to be at the top of recommendations!
They are misleading people, and they can be very harmed.
whatever the withdrawal request, the casino divides the payment into increments of 165 eur !!!
doesn t ring a bell?
stupidly time consuming withdrawal even for verified players and VIP levels.
bad support. Answers made.
they push payments with their bellies but are quick with deposits.
to avoid !
Automatic translation:
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1 year ago
Dear Epedro46,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Hello all
Just to clarify the things up
1) The player is winning the casino. Congrats on that!
2) Casino does not split any payments. Depending on the payment method, the PSP may do the split.
3) The player opted for a break time, but all the withdrawal requests were approved and successfully credited to the player
4) Dear Epedro46, were there at least any T&Cs breached? If so, were ready to compensate quite a vast amount of money.
Best regards
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1 year ago
Translation
A) When the casino says: "the player is winning" it means exactly what ??? Have you done the math on the volume of deposits that the player deposits in your casino?
B) I actually just received 10 payments of 165 euros and one of 75 euros at this very moment! Congratulations on that casino ice!
C) however, if it had not been for this exhibition, I would have waited the same days as I did in the last survey and received a different parcel every day.
D)thank you casino guru for your existence, however the ratings leave something to be desired.
E) the icecasino is widely known in Portugal and its license in this country is questioned consecutively. Here's the tip.
Automatic translation:
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1 year ago
Hello everyone,
Thank you both for your replies.
Epedro46, do I understand correctly that you have received all your winnings?
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1 year ago
Dear Epedro46,
I'm glad to hear that. Unfortunately, sometimes payment providers set maximum limits for withdrawals and this is usually out of casino's hands, and as long as all installments were processed, we cannot penalize the casino.
Since you confirmed you received all your winnings, I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
