IceCasino - Player’s winnings haven’t been received yet.

I made one payment 480e on 7/05/2023 The regulations say that withdrawals up to 500 eur take a maximum of two days.The next payment is about 230e. one day later. This 230 has been paid. and 480 not.

and once again another win something about 450 euros. .

450 still no payouts. . Support every day says after confirming the withdrawal. they are not responsible for the money. because they are served by an intermediary. But they do not provide contact information for him. I've been waiting over 10 days at around 900e It's hard to count because they break these payouts into several smaller ones.

Dear kszysio,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I made a mistake . total is 800e first payment 165+ 165 +140

second payment 165+165

Dear kszysio,

Have you received your withdrawal from the casino yet?

Dear kszysio

Please specify the disputed transaction IDs.

Regards

LOL. yesterday he advised me in live chat to cancel withdrawals, and withdraw again. When I do that, you suddenly ask which one.

. but one left.

570df2f2-1d4f-4044-99f1-5521b661ebe6

two reordered. they arrived yesterday.

two repaid. I'm waiting for payment

1.165e ttansaction:570df2f2-1d4f-4044-99f1-5521b661ebe6

made a cashout 8.05.2023. they change status from NEW to PENDING 11.05.2023

2.190e transaction:563ed149-16be-469e-8027-2f496f866445

P according to the hints from live chat, I asked to cancel the wyqty payouts from 8.05. and made a redemption. 23

05 . However, they won't help. now they say nie that the deadline for both of these withdrawals starts on the 23rd and will last several days.

of course, according to the casino, they did their job, only the broker is late. but that's a casino problem. but they can't give data to the intermediary's trgo They make big balls out of players.

Hello everyone,

Thank you both for your replies.

kszysio, do I understand correctly that you have already received two withdrawals? Could you please post here a screenshot of your withdrawal history?

no received, this cashout is pending.

Hello kszysio

Have you received the money yet?

Kind regards

no all. only 165. - 22days

npw waiting for last cashout 190e

kszysio, I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

ok . plzz close .

I had enough of this waiting and had to cancel the last payment of 190e (which also took over a day ).

and lose all .

finally ice casino cashout all money . 23 days.

thanks for help. gurucasino.

and greetings ice casino. Unfortunately, they took away my ability to use the bonuses. And they have plenty of them

I understand. Since you received almost all your winnings and lost only a small part, we will consider this case resolved.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.