IceCasino - Player’s account was permanently closed with funds.

Hello, I've been playing on Ice Casino for a few months now.

I always deposit money using their bonuses they post on Twitter page. I deposited 2000 PLN into my account with a bonus code. However, when I win 4000PLN they locked my withdrawal. The message said I couldn't play any games for any stake and that I should contact customer support.

I then tried to withdraw my money immediately, but I discovered I couldn't make a withdrawal either. This is insane. Why would they let me deposit money if I can't withdraw my funds? My money is stuck, and I can't do anything with it.

After contacting customer support, they said my account was under review by the administration. Today, when I tried to log in, my account was blocked. I contacted customer support again, and they said this block is permanent and I can't get my money back. This feels like a pure scam. please help I just want my money get paid and quit gamling forever

Dear juczix,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with IceCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Did the casino explain why your account is blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Have you completed account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Could you please advise how long were you a player of the casino and when exactly was your account blocked? 

-over a month

Did the casino explain why your account is blocked?

-yes

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 

-slots

Have you completed account verification?

yes of course

Hello

The account is permanently blocked due violation of T&Cs:

"It is strictly forbidden to abuse any game rounds by their postponement, including free spins or bonus games while playing with bonus money. Any postponed games, bonuses and/or free games lead to the cancellation of winnings and confiscation of the player’s balance."

Regards

I don't care about unblocking account because I would never play on your casino again. You blocked my account without any proofs why and even with my money, it's pure scam You scammed me on 4000 PLN because you don't want to show any proof. I didn't do anything and my money is stolen. I want only my money back then we can say goodbay to each other. Thanks

Dear juczix,

postponing game rounds to achieve winnings is a practice all online casinos consider unfair and might confiscate your funds as a result. Could you please advise if you participated in this practice?

Have you accumulated value using bonus money and afterward, have you cashed out this value when the bonus was no longer in play?

I'll wait for your reply.

Greetings, Tomas

Just sent you the proofs of the bonus abuse scheme.

Kind regards

Dear juczix,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks to the IceCasino representative for the provided evidence.

Dear juczix,

After gathering all the necessary information, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions.

We reviewed the evidence and concluded it proves you used an unfair practice to accumulate winnings. We therefore consider the casino's actions to close the account and confiscate funds as justified.

I am sorry we could not have been of more help on this occasion.

Best regards

Tomas

Casino.Guru