The player from Portugal has experienced several issues while completing bonus wagering requirements. We rejected the complaint because the player didn't respond to our messages and questions.
IceCasino - Player is dissatisfied with promotional offers.
Amount: €40
IceCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I had 3 issues with this casino.
And I've only been registered for 1 week.
1st
I started by enjoying the €25 bonus by confirming my mobile number. After playing a bit I noticed a new bonus if I made a deposit of €30. So I did, continued playing and collected around €70/60 real money (bonus money not included). However, when leaving a slot, that amount disappeared from my account and left me with just €25.
2nd
Today I deposited 2x €25 (in an attempt to enjoy the MAGiC Christmas bonus, since the first deposit I had forgotten to activate) the bonus came up and gave me 50 spins on the Xmas Reach slot + 2 free spins on the wheel of fortune (which gave extra double prizes for 1h)
In the slot, I had the same amount for those 50 spins, because I used both the free spins and also took 0.20 cents away whenever I won a prize.
3rd
I contacted online casino chat support as soon as I saw this happening. They didn't give me any solution for any problem. They just apologized and nothing was resolved. Having generated the 3rd problem, because in the chat I was told not to leave and wait for the answer, I was literally waiting for 1 hour, and that bonus won on the wheel of fortune ended because of the late response from the operator and they still literally refused to re-attribute at least that bonus earned on the Wheel of Fortune.
I have everything registered including chat. please help
Automatic translation:
Public
Public
1 year ago
Dear PedroC96,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how much was your active balance when you placed the first deposit of €30? Do I understand correctly that you had more than one active bonus at the same time?
If there’s any relevant communication, please forward it along with any supporting evidence to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
