Dear haralds369,
Thank you very much for submitting your complaint.
I’m sorry to hear about the issues you’re experiencing with IceCasino. To better understand your situation and assist you, could you please clarify the following details?
- Were you notified of the account suspension before or after you attempted to withdraw funds?
- Could you provide us with a detailed timeline of your deposits, gameplay, and withdrawal requests?
- Have you received any communication from the casino since your account was blocked? If so, please forward any relevant correspondence to petronela.k@casino.guru.
- Lastly, how did you initially access the casino’s website? We ask because Ice Casino reportedly has IP restrictions for users in the Netherlands.
Your cooperation is crucial for us to proceed with the case and work towards a resolution. Without these details, it will be challenging to advocate on your behalf effectively.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Dear haralds369,
Thank you very much for submitting your complaint.
I’m sorry to hear about the issues you’re experiencing with IceCasino. To better understand your situation and assist you, could you please clarify the following details?
- Were you notified of the account suspension before or after you attempted to withdraw funds?
- Could you provide us with a detailed timeline of your deposits, gameplay, and withdrawal requests?
- Have you received any communication from the casino since your account was blocked? If so, please forward any relevant correspondence to petronela.k@casino.guru.
- Lastly, how did you initially access the casino’s website? We ask because Ice Casino reportedly has IP restrictions for users in the Netherlands.
Your cooperation is crucial for us to proceed with the case and work towards a resolution. Without these details, it will be challenging to advocate on your behalf effectively.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela