The player from Romania had had an issue with IceCasino where his requested withdrawal of 850 euros had remained 'in progress' for an extended period, beyond the usual 2-4 working days. The casino had not provided a deadline for the payout completion. However, after the complaint was filed, the player confirmed that he had received all his winnings in his bank account and requested to close the complaint. We had subsequently marked the complaint as 'resolved'.
IceCasino - Player experiences delayed withdrawals.
Amount: 4,200 lei
IceCasino
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
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10 months ago
Hello, I have more than half a year of experience with ICE CASINO, in 2023 I made several withdrawals that were successfully concluded in 2-4 working days, KYC verification has been verified.
Unfortunately, this year I requested the withdrawal of aroud 850 euros divided into 3 withdrawals.
The first withdrawal with the value of 200 euros was created on 09.01.2024 and has a status in progress from 10.01.2024
Second
The second withdrawal in the amount of 400 euros was made on 10.01.2024 and has the status in progress from 11.01.2024
The third withdrawal in the amount of 250 euros was made on 24.01.2024 and has the status in progress from the same day, this withdrawal is newer because i have older withdrawals that I asked them to cancel, thinking that maybe the system is blocked.
I talked every 2 days with the people from Ice Casino on the chat and their answer was always the same, that they processed the payments and now the payment was expected by the payment system with which they collaborate, but I did not receive a single penny in account. I asked them to tell me what is the maximum deadline when I will receive the money, but they could not give me a deadline
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10 months ago
Dear nisi87paul,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
- Do I understand correctly that the withdrawals are still pending inside your account without being processed?
- Have you been advised why you can’t withdraw your winnings?
- Is it an internal casino system issue, or it’s related to your account only?
- Were your winnings accumulated with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but one month is an unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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10 months ago
Hello, last night after I sent the complaint, I receved all the money in my bank account. Ice Casino has no more money to send me, everything is fine now.
Everything is fine now and I would like to close the complaint
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10 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, nisi87paul, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
