The player from Denmark had been awaiting account verification at IceCasino to withdraw their winnings. After his account had been verified, he had started receiving his winnings in installments. He had confirmed receiving all his winnings and had expressed satisfaction with the resolution process. Consequently, we had marked the complaint as 'resolved' in our system.
IceCasino - Player awaiting account verification and payout.
Amount: 20,149 kr.
IceCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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9 months ago
Hi.
First and foremost, this is not a complaint towards IceCasino.
I started playing yesterday and won. Great casino, by the way.
My account is still under way being verified, so I can withdraw my winnings.
But after reading the reviews, I'm worried about my winnnings being paid out.
Any great news would calm me down.
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9 months ago
Dear Vaxdk,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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9 months ago
Hi Petronela.
Account has been verified and waiting for withdrawal now.
I'll keep you updated.
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9 months ago
Hi Vaxdk,
I'm happy to hear that verification was successful and I'm waiting for more good news from you regarding successful withdrawal.
Thank you.
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9 months ago
Greetings Petronela.
I have received 11.000 DKK so far. Still missing 9.000 DKK.
Hopefully the withdrawal will be done within friday.
10/10
Thank you.
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9 months ago
Hi Vaxdk,
- Have there been any developments since our last conversation, please?
Thank you.
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9 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Vaxdk, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
