The player from Slovenia had lodged a complaint about a delay in his withdrawal process, which contradicted the casino's stated 24-hour processing time. He had also expressed dissatisfaction with the casino's lack of response and responsible gambling tools. We had advised him to be patient and wait for at least 14 days after requesting the withdrawal before escalating the issue. The player later confirmed that the casino had released the withdrawal and the funds were in his account. We had subsequently marked this complaint as 'resolved'.
IceBet Casino - Player's withdrawal delayed and lack of responsible gambling tools.
Amount: €100
IceBet Casino
Safety Index:Very highSafety Index
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9.0
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
Public
Public
11 months ago
Hi.
In casino`s terms is written that all withdrawal requests is processed within 24hours.
My withdrawal request is pending 3rd day. So they are breaking their own terms.
Live chat is totaly unhelpful, every time i reach them they keep repeating i should turn on financal department via mail. I sent several mails with no respond.
How casino like this can operating and they are allowed to make fools out from costumers?
We are in 2024 withdrawals are almost instant.
And besides this they are not offering any reaponisble gambling tools. So player in all this time waiting can just easily cancel withdrawal and spend it.
When i read other complaints its mostly for delayed withdrawal.
Casino has too high estimation on casino guru. Each casino who dont use responsible gambling tools is wortless by my opinion.
Thank you.
Br.
Public
Public
11 months ago
Dear ROCCKODON86,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Public
Public
11 months ago
Dear.
Thank you for your time and help.
Casino released withdrawal and its already on my accaunt.
But however...they are tricky. If some win bigger amount and they prolonging with withdrawal it could be a real frustrating.
Thanks again.
Br, Rok
Public
Public
11 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, ROCCKODON86, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
