Dear ROCCKODON86,

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Dear Customer,

Firstly, We want to thank you for bringing this matter to our attention. Your observations are very important to us, and we take any concerns about game authenticity very seriously. Ensuring that all our games are fair, transparent, and authentic is a top priority for us.

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Best regards,
Betsomnia Casino

Dear Hendri,

Thank you for taking the time to share your experience with us. We're sorry to hear that your time with our casino was disappointing and frustrating.

Regarding your concerns, we understand how important it is for the RTP (Return to Player) to meet your expectations, and we're sorry that this didn’t happen in your case. While RTP can fluctuate, we strive to ensure fair play for all our users.

As for the issue with your free spins and the winnings not being credited to your balance, we sincerely apologize for the delay in resolving this. We aim to address all issues as quickly as possible. We regret that the situation led to such frustration and your decision to close your account.

Please know that your feedback is invaluable to us, and we’re using it to improve our services. If you ever decide to give us another chance, we’d like the opportunity to make things right and offer a better experience.

Thank you for bringing these issues to our attention.

Best regards,

New Lucky Team