The player from Germany is experiencing technical problems related to specific slot machines. Player’s complaint has been resolved successfully.
IceBet Casino - Player’s suggesting system malfunctioning.
Amount: €2,500
IceBet Casino
Safety Index:Very highSafety Index
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9.0
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello I wagered bonus money yesterday on 06/16 in the games Mystic Lady and Doom of Egypt. Today I wanted to use the bonus again in the games because the games always show me zero credit even though I have 800 euros. These games are not on the no wagering bonus list. Since it is easy to wager in these games, yesterday I tried 2500 euros on higher stakes, unfortunately I gambled them away. Nothing works today. Many games show zero balance even though they are not on the list. I find it an absolute disgrace. Mfg Daniel Niederer
Automatic translation:
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2 years ago
Dear Niedi86,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
Do I understand correctly that you are experiencing difficulties with slots malfunctioning?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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2 years ago
Dear Niedi86,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Niedi86, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
