The player from Germany is experiencing difficulties withdrawing their funds due to daily withdrawal limits. It has been resolved.
IceBet Casino - Player’s struggling to withdraw their winnings.
Amount: €3,500
IceBet Casino
Safety Index:Very highSafety Index
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9.3
IceBet Casino has a Safety Index of 9.3, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Hello I've been at the ICE Bet Casino for several months, I've deposited around 15,000 euros and I'm about to reach the highest VIP level. Here it is also written that higher payouts per day are possible. With a 300 percent bonus, I made a deposit of around EUR 4,000 and now just EUR 400 is paid out every 2 days. I got the answer that the VIP program is not yet finished but it is already being advertised. A streamer by the name of Mr Big Spin says he has no problem with the payouts at all. I wonder what this is about. Have screenshots of my VIP level as well as several chat logs. What's that supposed to mean, they just want to gamble away their profits again, their licenses should be withdrawn. If you are looking for a good casino, I can only recommend super seven or platinum casino. Mfg Daniel N *******
Edited by a Casino Guru admin
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3 years ago
Dear Niedi86,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (here).
„9.2 The Casino reserves the right to transfer funds in a way different from the payment method specified by the Gambler.
...
- has the right to determine its own payment and withdrawal terms and maximum and minimum withdrawal amount for each procedure, which may differ depending on the withdrawal method, account status and other possible factors affecting the withdrawal process.
- There is a limit of 3 simultaneous withdrawal requests. The maximum withdrawal limits per transaction / in 24 hours / month are determined as follows:
per transaction: 400 EUR or 25000 RUB
in 24 hours: 400 EUR or 25000 RUB
per month: 10000 EUR or 650000 RUB"
Please understand, that we can’t penalize the casino for splitting your payout into several installments, especially, if this information is clearly stated in their terms and conditions.
Please let me know if this advice was helpful. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
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Yes, the problem is that I only get paid out every 48 hours. And as can be read in the VIP levels, the higher the level, the faster or higher the level. I think that's cheeky and cheating.
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3 years ago
Could you please confirm that the installments are being paid in a timely manner?
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3 years ago
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Hello since last Friday I was paid 400 euros once. I don't get a response from finance. At least I thought that a rate would go out again today but puff cake. You can't pay out 10,000 euros a month like this.
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3 years ago
Thank you very much, Niedi86, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
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It is not necessary, meanwhile yesterday I received the payment plan where I have never heard of it in a casino. I get paid 400 euros every 48 hours, which of course for me is a joke. Will then also sign out of the casino. Because I think this is a fraud and a scam that you gamble away your winnings again. There are also no 24 hour spears, etc. If I had signed up via the streamer Mr. Big Spin's site, he could have helped me to speed it up. Adios 10,000 euros. I can't recommend anyone to play there. Before such a small run came, the machines were almost dead, occasionally played for 500 euros but just as quickly gone. Stay away from ice bet.
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3 years ago
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Level up is a question of the deposit and not of the turnover as in almost every other casino and other things do nothing. There should be cash back, but you have to qualify for it by paying more. So 500 euros a week is not enough.
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3 years ago
Hello Niedi86,
I looked at your complaint and will do my best to help you. I would like to invite IceBet Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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3 years ago
Translation
Hello Casino Guru, it seems your confrontation helped. All withdrawals processed within an hour. I'm just curious whether they end up on the account. Thanks in advance.
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3 years ago
Dear Niedi86,
thanks for the update. Let me know when you'll receive your winnings, please.
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3 years ago
Dead Niedi86,
Your complaint has been reviewed in detail.
Unfortunately, we have to report that not all the information you provided is correct.
Your deposits at our casino have never amounted to 15000EUR.
All payouts will be made according to the established rules of the casino:
9.2 There is a limit of 3 simultaneous withdrawal requests. The maximum withdrawal limits per transaction / in 24 hours / month are determined as follows:
per transaction: €400
in 24 hours: €400
per month: €10000
- Finance Department has the right to determine its own payment and withdrawal terms and maximum and minimum withdrawal amount for each procedure, which may differ depending on the withdrawal method, account status and other possible factors affecting the withdrawal process.
All withdrawal requests are processed by the financial department within 24 hours after the successful identity and account verification, every days 9.00-18.00 (GMT+3).
You have requested a withdrawal to a bank account. Withdrawals to the bank account are made only on weekdays (weekdays), on weekends and holidays, withdrawals to the bank account are not made. Since it was a holiday, the withdrawal could not be made for your account. Since we appreciate each player today we compensated for the delay and because of the holidays and accelerated the withdrawal.
The financial department has processed your withdrawal requests today in the amount of 1200EUR.
We are looking forward to seeing you again! Wishing you good luck!
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3 years ago
Translation
Dear ice bet casino, because I have the 2 highest VIP status and the deposits as written by you must be at least 10,000 euros and I have already reached 50 percent of gold, this would have to be over 12,000 euros. 2 or 3000 euros are no longer important. The funny thing is that, according to the payment plan, I should only be booked 400 euros today. I got the proof of this from the chat. The payments have been for a long time and the first money was transferred to me on Monday, why not everything right away, why not until today. Because I played down 1,500 euros out of frustration tonight?
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3 years ago
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My account was already verified so you don't have to check that again. Furthermore, I made and implemented a profit of over 1500 euros with the first deposit bonus pretty much at the beginning. Then I wanted to pay out and I was given a payment plan of 400 euros each in 48 or 72 hours. Please don't talk your way out.
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3 years ago
Dead Niedi86,
All payments have been made to you according to the rules and on the basis of working bank days.
The last payments to you were made by the financial department due to delays in payments because of the holidays, on which the payments could not be made.
Please clarify if you have any further questions regarding your account with our casino?
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3 years ago
Translation
Thank you, everything arrived, was credited to my account today.
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3 years ago
Dear Niedi86,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
