IceBet Casino - Player’s account has been blocked and audited.

So I played normally. Gemix played and I happened to win the 4500e. First came a survey of the documents. No problem with that. Shortly afterwards, they sent a message in which my bets go to the game provider for further investigation. It can reportedly take 3-14 days to process. Is it normal? I haven't posted any documents yet because of that. Annoy.

Dear Werccaos,

Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win.

Please understand that it is a common procedure for casinos to audit players’ accounts, particularly, after accumulating a substantial win. From our experience, it may take 14 days, but every casino is different and has its own procedure which needs to be followed. That’s why we advise players to be patient and fully cooperate with the casino.

Could you please advise if you have redeemed any promotional offer when placing your last deposit?

Hopefully, we will be able to help you as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Werccaos,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I submitted the documentary a week ago and of course I will work together to make a profit. I did not redeem the offers, ie I did not play with bonus money. I don't like to recycle. Hopefully soon I'll get the job done and the money moving. Waiting is not nice. thanks for the answer.

I fully understand your frustration, Werccaos. I will set the timer for additional 5 days and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your account verification. Thank you in advance for your patience.

Now came the announcement that everything was ok. Too bad the lifting limit is only 400e / day.

OK. Perfect. Please keep me informed about any further developments. Thank you very much in advance.

Now they say I can't make the next draw until next week ?! I got 800e lifted. I was told quite clearly that the lifting limit is 400e / day and 10000 / month but apparently this is not the case. Just a scam. It takes 10 weeks to get the money. Yes, the money is good, but you don't want to pay any winnings.

Thank you, Werccaos, for the update. I have checked the general terms and conditions, and this is what I found (here):

"There is a limit of 3 simultaneous withdrawal requests. The maximum withdrawal limits per transaction / in 24 hours / month are determined as follows:

per transaction: 400 EUR or 25000 RUB

in 24 hours: 400 EUR or 25000 RUB

per month: 10000 EUR or 650000 RUB"

I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Werccaos,

I'm Nick and I'll be assisting you from now on. I would like to ask IceBet Casino to join us and help us resolve the player's issue.

Hello Nick and dear Werccaos,

Since the player made deposits from the payment system Zimpler, he can withdraw to this payment system. 

Since it is a direct bank transfer, there are limits and restrictions for this payment system from the payment gateway and agreement with the bank. 

Namely:

400EUR per 24 hours (or per 1 transaction).

1200EUR per week.

The advantages of this method is that it does not require confirmation from our side or KYC department, the player after the withdrawal request, they arrive instantly in his bank account. 

Your account is verified and I see that you have successfully withdrawn funds, and today you have already withdrawn the amount of 400 EUR.

If there is anything else I can help you with, please let me know. 

Yeah it 's not all clear thanks for the help everyone. There was ambiguity in those lifting limits. I believe I will get my money and be happy with this.

Except I can lift 800e a week

Dear Werccaos,

If you did not even need to verify yourself in the casino, and the payment method decides your withdrawal amount, there isn't anything the casino can do with it. It is up to the payment provider to set your limits.

If there isn't anything regarding the casino, we will be closing the complaint as resolved, or is there anything else we can help you with?

The complaint will be now closed as resolved for the above mentioned reason.