The player from Germany is requesting a refund due to technical difficulties. We closed the complaint because the player didn't reply to our questions and messages.
Deposited 35 euros but can't play any games, I want my money back immediately. I also didn't specify a game limit. Because of good reputation. That annoys much. I was able to do a few spins, then I kept coming back and I would have exceeded my limit, now my account is still at 35 euros
Dear bell2410,
Thank you very much for submitting your complaint. We are sorry to hear about your issue.
Please allow me to ask you a few questions, so I better understand the situation.
Could you please advise if you contacted casino support regarding your technical difficulties and your request for a refund? What did the casino reply?
I'll await your reply.
Best regards,
Tomas
I find it cheeky and cheating to let you deposit and not be able to play. Please let the casino know. Even if I had a block then you shouldn't actually be allowed to make a deposit. I want my money back
Dear bell2410,
I am afraid you haven't answered my questions. We advise players to contact the casino first if they have any kind of issue. Only after the casino fails to solve the issue, to your satisfaction, or doesn't respond to you, we can try to help you.
I'll look forward to your reply.