Hi, I deposited 6 of September 1300 nok using Itransfer deposit option. The deposit failed, but when I deposited using Itransfer, I saw personally that a voucher was bought using this deposit option.
I have contacted the support many times, even waited for 5h just to get s respons using live chat!!!! Every time they say that the deposit failed and the money should come back in your bank account within 2 days. I contacted my bank, the transaction went thought 100%. I contacted once again support, and they said now to me that the deposit was rejected by my bank, something that my bank disagree on.
Every time I contacted the support, they say that they will escalate this situation. And nothing happens. When writing this, I am still waiting for a respons on live chat, after trying to get in touch since 09am (currently the clock is 13:31.)
Hi, I deposited 6 of September 1300 nok using Itransfer deposit option. The deposit failed, but when I deposited using Itransfer, I saw personally that a voucher was bought using this deposit option.
I have contacted the support many times, even waited for 5h just to get s respons using live chat!!!! Every time they say that the deposit failed and the money should come back in your bank account within 2 days. I contacted my bank, the transaction went thought 100%. I contacted once again support, and they said now to me that the deposit was rejected by my bank, something that my bank disagree on.
Every time I contacted the support, they say that they will escalate this situation. And nothing happens. When writing this, I am still waiting for a respons on live chat, after trying to get in touch since 09am (currently the clock is 13:31.)