The player from Australia was prompted to provide all the required documents for the KYC, even if his account has been verified in the past. We’ve rejected this complaint as unjustified.
House Of Pokies Casino - Player’s struggling to receive his winnings.
Amount: A$1,400
House Of Pokies Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.0
House Of Pokies Casino has a Safety Index of 4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Hi I tried to get my winnings withdrawn but they kept putting my funds back into my casino account saying that I need to get verified we but I am already verified and iv been verified for a long time and I requested to get my winnings 3 times and all 3 times they kept putting the funds back into my casino account until I got sick of it and playe all my winngings and the last time I tired to get my winngings they did the same thing using some other excuse until I played all my winnings and really sick of them is there anyway at all the maybe I can show that I have done all the right things and I have lost a lot of money but yet never complained but the 2times when I have won abit of money they have forced me to play all my winnings when I really really need to cash my winnings . PLEASE REPLY ASAP IF THERE IS SOMETHING YOU GUYS CAN DO YO GET MY WINNGINGS I WILL PROVIDE ALL THE DOCUMENTS. THANK YOU
Public
Public
4 years ago
Dear Dolovan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Nevertheless, I would like to emphasize that if you have played your winnings, there’s nothing we can do for you.
Please understand that it is a common procedure for casinos to audit players’ accounts. From our experience it may take 14 days, but every casino is different and has its own procedure which needs to be followed. Meanwhile, we always recommend to fully cooperate with casino and provide all the required documents in best possible quality, correct format and as soon as possible.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.
Best regards,
Petronela
Public
Public
4 years ago
How about my other complaint about ALL SPINS WIN I HAVE FOUND ALL YHE SCREEN SHOTS BUT IT TOOK ME 2 LONG BCOS THAT MATTER IS FROM AWHILE BACK with that one they NEVER TOLD ME THE REASON OR PUT THE FUNDS BACK INTO MY CASINO ACCOUNT
Public
Public
4 years ago
I’m very sorry, Dolovan, we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
I will reject this complaint now but I have sent you an email regarding your old one.
Thank you for your understanding.
