House Of Pokies Casino - Player’s struggling to receive his winnings.

The casino has told me to keep sending documentation and ID I have sent the ID and documentation and my account has been verified twice and they are still not paying me

Dear Ryan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru. How was the additional account verification justified? Has any of your sensitive information or depositing method changed recently? Lastly, how long ago your account was verified previously? I understand that it might seem like a lot of questions, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Ryan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.