Hot.Bet Casino - Player struggles to close his account.

I am 2 weeks trying to get my account closed they keep telling me i have to send an email but they will not respond to the emails i am sending them, Its 2 weeks and still getting no reply

Dear mikecork123, 

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion: 

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.  

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with a gambling problem). 

Could you please specify the reason for closing your account? Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is veronika.l@casino.guru. 

Thank you very much in advance. 

Best regards, 

Veronika

I am trying to get it closed permanently, Everytime i ask to close on chat they keep me waiting for 30 minutes then tell me to send enail which i do but get no reply

Absaloute useless

Dear mikecork123,

I apologize but I need you to forward me the emails you initially sent to the casino, not create a new email and send it directly to me. This will allow us to verify the exact email address you used, along with the date and time of your self-exclusion request.

Could you also let us know if the casino has responded to your account closure request? I noticed that you submitted a complaint on our site regarding this issue with Hot.Bet before and mentioned that the casino requested verification. Have you provided any identity documents to them since then?

Thank you for your assistance, and we’re here to support you in resolving this.

No the Casino still hasnt responded to me, I sent email also

I understand that the casino has not responded to you. However, I need you to forward me the emails that you have been sending to the casino with the request to close your account.