The player from Germany is struggling with verification in the casino. We closed the complaint because the player stopped responding.
Hot.Bet Casino - Player's struggling with account verification.
Amount: €30,000
Hot.Bet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.7
Hot.Bet Casino has a Safety Index of 0.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Today I have decided to end all cooperation with this site. Of all the experiences, this is by far one of the lowest rated. Apart from the fact that the CASH-OUT function is wrongly stopped after more than 30,000 euros in sports betting, everything in the CASINO area seems like a bad joke. After depositing 30,000 euros, maybe even more, I couldn't withdraw from this site. In addition, it is postponing account verification indefinitely. I sent them absolutely all the documents but they were all ignored. My advice is to stay away from this CASINO.
Automatic translation:
Public
Public
1 year ago
Dear bogdannicula2002,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Could you please advise which documents you have already provided and when exactly did you send the last one? Which documents seem to cause issues in completing the verification? Have you been playing casino games or was your activity exclusively sports-betting related?
Thank you in advance for your reply.
Best regards,
Tomas
