Hot.Bet Casino - Player’s purchased spins not received.

I got 80 euro taken out of account as I bought free spins they got the money but I got no spins

Dear Cabra54,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Hot.Bet Casino.

• Could you please share any screenshots detailing the issue?
• Is the transaction recorded in your casino account?
• Have you contacted casino support regarding the issue? With what result?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

I have sent you an email

Thanks for your emails.

I am sorry but if there is no record of an unfair loss we might not approach the casino regarding the return of funds or compensation.

Have you asked the casino for the records of your game history? Would you be able to share any record proving your balance disappeared?

Please let me know.

No I closed account couldn't take a record I paid for free spins the money disappeared I tried again thinking it was just a glitch and it happened again I asked them to help but they said it was forward on to the relative department... haven't even received an email saying what's happening

Thanks for the explanation.

Under these circumstances, we do not have enough evidence to penalize the casino or proceed with further investigation.

If you come across any evidence of unfair losses in this case don't hesitate to contact me and we'll reopen the complaint.

I am sorry we couldn't be of more help. Please do not hesitate to contact us if you run into issues with any online casino in the future.