The player from Estonia had made a withdrawal request six weeks prior and had submitted all the required documents. However, the player's account had been closed without them receiving their winnings and the player had not received a response from the casino. The player had reported that they were unable to log into their account after placing a sports bet. They had accumulated a balance of 2,200 euros from an initial deposit of 200 euros. We had offered to recommend websites that could assist with sports betting issues. The complaint was subsequently closed due to our inability to assist with sports betting issues.