The player from Estonia had made a withdrawal request six weeks prior and had submitted all the required documents. However, the player's account had been closed without them receiving their winnings and the player had not received a response from the casino. The player had reported that they were unable to log into their account after placing a sports bet. They had accumulated a balance of 2,200 euros from an initial deposit of 200 euros. We had offered to recommend websites that could assist with sports betting issues. The complaint was subsequently closed due to our inability to assist with sports betting issues.
Hot.Bet Casino - Player's account closed with winnings unpaid.
Amount: €2,200
Hot.Bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
6 months ago
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6 months ago
I made my first withdrawal 6 weeks ago. Send them Every document they asked. No payout was made. On top of that, the account was closed and i can't log in anymore. The chat says to send an email but i get no respond ther.
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6 months ago
Dear kurireimo,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Hot.Bet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your winnings with the help of bonuses?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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6 months ago
I made another withdrawal, after which I can no longer log in to the account
I tried to log in and I can't
I made sports bets.
I don't remember that I used bonuses. In a month, I made 2,200 euros from the initial deposit 200€. On top of that, the bet sizes were limited, after which I wanted to withdraw the money.
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6 months ago
Thank you for your reply, asamikot. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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6 months ago
Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.
Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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