HitNSpin Casino - Player's withdrawal is delayed.

For over 2 weeks, I have been attempting to withdraw my winnings. KYC is complete. I've emailed and conversed via chat. I've tried bank transfer and mastercard/visa. Now with MiFinity. They also keep waiting the maximum number of days before anything happens. I feel as though the chat representatives are getting tired of my enquiries. No, I do not believe that a 9.2 is a fair rating for Hitnspin. The last I heard was that I should hear back within a few hours...😞

Dear Raijsan66,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• During your attempts to withdraw your winnings were your requests cancelled?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello Hello. On 28/3 I questioned for the first time why my withdrawal had been rejected. They replied that I needed additional kyc. I sent this to them. Then I tested again. Got rejected again. They said it was a technical problem. They asked me to make another withdrawal. I tested again. Declined again...I tried both bank transfer and mastercard/visa. Apparently didn't work. They kept saying they are sending someone in authority to check the problem. Now I have tried Minfinity. My requests have been approved for withdrawal each time. Every time after about 5 days they have withdrawn money from my game account and it says progress.

Hello again. Now I have received some 350 euros for Mifinity. Maybe the rest will come in a few days☺️. Hope. But in any case, things have gone awry and no one has been able to answer why...

I wish you a nice evening🥀

Dear Raijsan66, Thank you very much for the update. We will keep this complaint open until you confirm the rest of your funds were received successfully. Please keep me informed about any further developments.

Hello Hello. I have not yet received the rest of my money. My withdrawal is 1950 euros and it says progress. We'll see in the next few days👍💐

Hello Hello. Still no money. Spoke to the chat but they can't help...

Thank you very much, Raijsan66, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Raijsan66,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite HitNSpin Casino representative to join this conversation.

Dear HitNSpin Casino,

Could you please clarify, if there is something that can be done to speed up the withdrawal process?

Thank you in advance,

Mirka

I can't do anything more. I fixed everything with Kyc...and it's verified.

Hello🪻💐🪻I talked to chat again and their answer was this , nothing happened...no money😞

Hello all

We'd like to confirm, that the account is verified, the transactions are approved by the casino.

One request was successfully completed, the player should have received the money, another one is being processed by the external PSP. Can be completed at any time. Unfortunately the casino cannot influence the speed of money clearance.

Kind regards

But how long should the external PSP take to complete?

Could they have missed to perform the withdrawal. ?

Still no money, just the 350 euros I got then. Hitnspin is really NOT worth that high a score. It's now been a month since I started this process😞