The player from Germany encountered issues while trying to withdraw winnings of 4000€ after completing the verification process. Despite the verification, the casino asked for proof of income and limited the withdrawal amount to 3334€. The casino reported that the player's account was closed upon his request due to suspected fraud. Since the player did not respond to further inquiries, the complaint was rejected.
HitNSpin Casino - Player’s withdrawal has been limited and delayed.
Amount: €4,000
HitNSpin Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
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5 months ago
Translation
I finally completed my verification process after many weeks and countless documents, with the intention of withdrawing my winnings of 4000 €, which I earned without using any bonuses. However, now I am again being asked to upload proof of my income, despite having finished the verification process. Hence, my withdrawal request has been repeatedly rejected. I requested a new withdrawal but suddenly I'm not allowed to withdraw the full 4000 €. I'm only allowed to take out 3334 €, and I suspect that this will also be rejected because to me, this reeks of fraudulent practices. Therefore, my question is, what can I do to retrieve my money, considering I've also lost a significant amount there.
Automatic translation:
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5 months ago
Dear Sasch16,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please advise if you submitted proof of income to this casino as part of your verification before, or have you been asked to submit it for the first time now?
When exactly have you submitted your proof of income?
Have you communicated with customer support why your withdrawable amount was suddenly reduced?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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5 months ago
Hello all
According to our records, the account was closed upon player's request, since he suspected some kind of fraud.
Since the player has zero on his balance - the account will remain permanently blocked.
Kind regards
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5 months ago
Dear HitNSpin Casino representative,
Thank you for reaching out and providing a detailed explanation of the player's account status. We appreciate your thoroughness.
Dear Sasch16,
please let me know if there is anything else I can assist you with, or if this complaint may be closed.
