The player from Sweden is facing significant delays in receiving his withdrawals, with a recent successful attempt not reaching his bank account. He has experienced repeated KYC verification requests and doubts he will recover his 3000kr.
HitNSpin Casino - Player's withdrawal has been delayed multiple times.
Amount: 3,104 kr
HitNSpin Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for Casino Guru to reply
6d 19h 43m 41s
Case summary
4 hours ago
Public
Public
yesterday
I have Been waiting for weeks to get my wihtdrawal Done. They dont answer all of a sudden i couldnt log in. Then one of my withdrawal was sucess (after a long time) but didint reach my bank acount so they rejected it. Asked for the same KYC verificaton 2 Times the same week. Now they sccepted another withdrawal but no money in my bank account this time either. I dont think im ever gonna see my 3000kr
Public
Public
4 hours ago
Dear Andy2113,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Have you received any of the withdrawals you requested at this casino, or has the rejected withdrawal been returned to your player's account?
Could you please specify when exactly you submitted your most recent withdrawal request and which payment method you chose for your withdrawal?
Have you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Casino Guru is examining the case
