HitNSpin Casino - Player's withdrawal has been delayed multiple times.

I have Been waiting for weeks to get my wihtdrawal Done. They dont answer all of a sudden i couldnt log in. Then one of my withdrawal was sucess (after a long time) but didint reach my bank acount so they rejected it. Asked for the same KYC verificaton 2 Times the same week. Now they sccepted another withdrawal but no money in my bank account this time either. I dont think im ever gonna see my 3000kr

Dear Andy2113,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Have you received any of the withdrawals you requested at this casino, or has the rejected withdrawal been returned to your player's account?

Could you please specify when exactly you submitted your most recent withdrawal request and which payment method you chose for your withdrawal?

Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello veronika!

I have done several withdrawals here before without any problems but now...

The withdrawal before was sent back to my player account after several weeks. but this one hasent reach my player account or bank account.

This withdrawal was processed 1 november. and sucessfully withdrawn 6 november. Because of my email all of sudden didint work at there casino cant i exatlcy say when it was subbmitted , but about a week before 1 nov.

I used bank transfer, like i always have done at there casino.

Yes i have passed the KYC verification, even 2 times the same week..

Best regards

And now it got rejected again. how can it be possible when they told me that they sent the money ?

i have the same issiue like many others, poor chat, the money never reach my bank account. Lack of information.

now they want me to uppload i photo of my id card again. Third time in a couple of weeks… they telling me that now they want id Card or passport, not drivers license. So now i have to wait more???

Now my withdrawal landed. Got verified and a wihtdrawal in one day…

Thank you for everything!

Dear Andy2113,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika 

Casino.Guru