The player from Albania had been awaiting a withdrawal for a week, with the casino's support having refused to provide the transaction hash to verify the payout. The player, who was already a verified customer, had expressed frustration with the delay. However, the issue had been resolved after the casino made the payout. We then closed the complaint as 'resolved'.
HitNSpin Casino - Player's withdrawal has been delayed.
Amount: €40
HitNSpin Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
12 months ago
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1 year ago
Hi,
I registered with this so called casino, played their introductory offer (50 freespins with x3 wagering) won 25€. Then, I deposited 22.74€ (with USDt Tron). Now it's since a week I am waiting for the withdrawal (amount 39.78€ with fees). The support even refrains to give me the transaction hash of it, in order to prove the payout is made or not!
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1 year ago
Dear na_46,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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1 year ago
And, as far as I know, one transaction in worst cases can take up to 2 days (depending on the block). Not a week!
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1 year ago
Hello CG,
This casino doesn't understand. I will file online tomorrow a legal dispute to EUROPOL about their activity!
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12 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, na_46, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
