Dear mateusz000111,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please forward me the email you received from the casino after your account was blocked? My email address is veronika.l@casino.guru.
Could you kindly advise if you accumulated your winnings with or without an active bonus?
Have you passed the full KYC verification?
Have you used any VPN or IP-masking software to access the casino website?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear mateusz000111,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please forward me the email you received from the casino after your account was blocked? My email address is veronika.l@casino.guru.
Could you kindly advise if you accumulated your winnings with or without an active bonus?
Have you passed the full KYC verification?
Have you used any VPN or IP-masking software to access the casino website?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika