The player from Austria has requested a withdrawal and, although it was accepted, the funds have not arrived due to inputting an incorrect BIC code despite correct IBAN information.
HitNSpin Casino - Player is facing delayed withdrawal due to an incorrect BIC code.
Amount: €450
HitNSpin Casino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for player to reply
1d 17h 26m 48s
Case summary
5 days ago
Public
Public
1 week ago
Translation
I have sent a withdrawal request, everything was accepted, even successful. I provided the correct Iban but incorrectly input the BIC. I have no idea, it should have already arrived in the account, but it hasn't. I am worried if the correct Iban is sufficient. Please help me.
Automatic translation:
Public
Public
1 week ago
Dear eraxxxxa,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify when exactly you submitted your withdrawal request?
Have you informed the casino about the mistake in your BIC code? What was their reply?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
1 week ago
Hello,
According to our records, the withdrawal transaction is successful and was credited onto player's bank account at 07.05.2024 09:55:06 (UTC).
Regards
Public
Public
5 days ago
Dear eraxxxxa,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
eraxxxxa has 1d 17h 26m 48s to reply
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