The player from Austria had requested a withdrawal which had been accepted, but the funds had not arrived due to an incorrect BIC code being entered despite correct IBAN information. The casino had confirmed that according to their records, the withdrawal transaction had been successful and credited to the player's bank account. However, without confirmation from the player, we had been forced to reject the complaint due to lack of response.
HitNSpin Casino - Player is facing delayed withdrawal due to an incorrect BIC code.
Amount: €450
HitNSpin Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
6 months ago
Translation
I have sent a withdrawal request, everything was accepted, even successful. I provided the correct Iban but incorrectly input the BIC. I have no idea, it should have already arrived in the account, but it hasn't. I am worried if the correct Iban is sufficient. Please help me.
Automatic translation:
Public
Public
6 months ago
Dear eraxxxxa,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify when exactly you submitted your withdrawal request?
Have you informed the casino about the mistake in your BIC code? What was their reply?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
6 months ago
Hello,
According to our records, the withdrawal transaction is successful and was credited onto player's bank account at 07.05.2024 09:55:06 (UTC).
Regards
