Hiperwin Casino - Player's deposit not credited to account.

Good evening,

I made a deposit of 33 EUR via skrill to the betting house Hiperwin. However, they never credited my deposit nor resolved my issue. Every operator with whom I spoke acted as if it was their first time dealing with the matter.

I've ultimately written off the amount as lost after speaking to a French colleague who experienced the same problem.

Please refrain from playing at this casino.

Thank you.

Dear ruiingles,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

today another dozen contacts and nothing,

Another Portuguese colleague has already appeared with the same problem, the money leaves the account and does not reach its destination.

Good morning,

I finally came to the conclusion that it's not worth insisting on these people crediting the money to my account.

So I gave up on receiving it, and asked for the account to be blocked.

It was clear to me from the beginning that they were not going to give me my money back, because every time I spoke to them it was as if they were hearing the problem for the first time,

They never accepted my proof of payment, each operator gave a different excuse, most of them said that no proof had arrived.

Some players I found who had the same problem did not get their money back.

The last time I spoke to an operator, when I said I was going to close the account and complain on social media,

the only thing he bothered to say was.. thanks for the information.

Therefore I close this complaint, I and everyone else are left without the money.

Thanks,

Do I understand correctly you wish to close your complaint on casino.guru?

I'll await your response.

Dear ruiingles,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.