Hiperwin Casino Review

The player from Brazil had won $17,000, fulfilled the bonus requirements, and requested a withdrawal. However, the winnings had disappeared from the account. Despite the player's dispute, the casino was accusing them of violating bonus rules. The player had claimed that the casino hadn't properly informed her about the rules, specifically the maximum bet limit when playing with a bonus. After a thorough investigation and communication with both parties, it was found that the player had breached the maximum bet restriction 29 times while the bonus was active. This led to the casino's decision to confiscate the player's winnings. The Complaints Team, after reviewing the evidence, had agreed with the casino's decision and rejected the player's complaint.

The player from Brazil had complained about his inability to withdraw winnings from an online casino despite multiple attempts at document verification. After a series of communications, it had been revealed that the player was unable to withdraw his winnings due to an uncompleted wagering requirement of a welcome bonus. The casino had reinstated that the player had to fully wager his bonus before making a withdrawal. The player, who had mistakenly cancelled his bonus causing his balance to reset, agreed to have his bonus and balance restored to meet the wagering requirement. The casino obliged and restored the player's balance. The player was still in the process of meeting the wagering requirement at that time. The Complaints Team was waiting for updates from the player on the progress of his wagering.

The player from Portugal had deposited 33 EUR via Skrill to Hiperwin but the amount was never credited to her account. The issue had remained unresolved despite several contacts with the casino’s support team. The player, frustrated with the situation, had decided to give up on receiving the funds and requested her account to be blocked. We had suggested contacting the payment provider for further investigation, but the player opted to close the complaint without pursuing it further. The complaint was eventually rejected due to lack of response from the player. After the complaint was closed, the casino representative contacted us with assurance the player eventually was credited the missing amount on their casino account.

The player from Brazil had deposited 50.00 and received a welcome bonus, despite it not being available for his location according to the casino's terms. He had used his real money for sports betting, not bonus money, and cancelled the bonus. However, his withdrawal requests had been denied and his funds were removed from his account without explanation. He had argued that he cancelled the bonus before making any bets and that his winnings came from his real money. The casino had maintained that the player made several bets before cancelling his bonus and violated the maximum bet limit, thus gaining an unfair advantage. The player also disputed the confiscation of a separate 500 reais win that occurred after the bonus was cancelled. After reviewing the game logs and casino terms, we had concluded that the casino acted within its rules as the player violated the maximum bet term and the winnings in question were from the same bonus funds. The complaint had been dismissed as unjustified.

The player from Brazil had had difficulties withdrawing his winnings from an online casino due to a specific document request from the casino. The document that the casino had requested was reportedly non-existent according to the player's bank. The player had favored using PIX for transactions, which had necessitated only a CPF for payment. We had tried to assist the player and had extended the complaint's timeline. However, the player had not responded, preventing further investigation. Consequently, the complaint had to be rejected. Eventually, the player had informed us that the withdrawal had been successfully processed, leading us to close the complaint as resolved.

The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil is facing difficulties withdrawing winnings. Despite contacting support, no definitive resolution has been provided. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Norway tried to request a withdrawal, but the casino accused him of bonus abuse and confiscated all accumulated winnings. It turned out that the wagering requirements for the deposit bonus were not met at the time he requested a withdrawal. The casino restored the confiscated winnings disputed winnings, and the player was provided with a chance to meet the requirements. The complaint is resolved.

The player from France deposited 50 euros on the HiperWin website but couldn't access the sportsbook. Customer service informed them that their account was closed due to an incorrect nationality provided during registration. The complaint was initially rejected due to the player registering from a country different from their actual location. However, upon revisiting the issue, the casino had a change of heart and decided to refund the player. Consequently, we closed the case as resolved.