The player from the United Kingdom faces issues with withdrawing funds from Heyspin, requesting a withdrawal to PayPal. After multiple deposit and withdrawal attempts, the casino asks for documentation related to past bank cards that the player no longer has access to, resulting in account suspension and frustration. The player aims to close their account and receive a refund for the pending amount of £280.
HeySpin Casino - Player's account is closed with pending withdrawal issues.
Amount: £290
HeySpin Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
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Case summary
4 days ago
Public
Public
4 days ago
Hi from a week i have a problem with requsted withdrawl to my Paypal account i deposited many times and usualy i asked to withdrawl by bank cards i was used and from aroud 8months i dont use this bank and cards so i dont have issue to provide them to heyspin.com casino team to verification (i do this when i open account or maybe 2 more times) So my deposits and withdrwals always been acceptable and realised in time. Now they make me problems to withdrwal funds and they asking about copy of two cards i was use in past and rest of doc. to verify i try many times to make this and it shows me Im under 18 and i cant play anymore. I Chating many times and asking for what they make me problems like this over i use casino for the long time. Today when i ask to make it please by last time throug paypal they want a letter from bank or anything to provide the account is closed but i dont have a acces to get any info like that at moment and that makes me a lot of problems and i woudlike to close my heyspin account and get refund of my money from this pending requested 280quid .they close a chat with this info obout my account was suspend and closed please check your e-mail... still waiting for respond from the casino team ..
Public
Public
4 days ago
Hello stoowa20,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HeySpin Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Why did the casino close your account, did they explain it?
- Are you under 18 years old?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
