Michaela is a casino analyst who ensures that the information about casinos in our database is up to date, allowing players to safely rely on the information provided. In addition, she specializes in updating information about help centers for players struggling with gambling addiction across the gl...
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Michaela S.
Author
Michaela Skalla
Casino Analyst
Michaela is a casino analyst who ensures that the information about casinos in our database is up to date, allowing players to safely rely on the information provided. In addition, she specializes in updating information about help centers for players struggling with gambling addiction across the gl...
This review is all about getting a clear picture of HeySpin Casino. Our impartial expert team used our casino review process to look at the good, the bad, and everything in between. From the casino's licenses and Terms and Conditions to its player complaints, support, and limits, our expert team checked it all. Their goal was to find out how safe this casino is to play at.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. When playing at a casino with a higher Safety Index, players are less likely to experience issues with gameplay or withdrawals. HeySpin Casino scored a High Safety Index of 8.6, which is why it could be considered a favorable option for most players in terms of fairness and safety. Our full HeySpin Casino review offers details that can help you decide whether this casino is right for you.
Safety Index – HeySpin Casino fairness and safety
In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.
We have carefully examined and analyzed the HeySpin Casino Terms and Conditions as part of our review of HeySpin Casino. We found some rules or clauses that were not favorable. Despite our findings, we consider the T&Cs to be mostly fair. An unfair or predatory rule can potentially be used against players to justify not paying out winnings to them, but our findings for this casino were only minor.
Based upon our estimates and collected information, we consider HeySpin Casino a very big online casino. Considering its size, this casino has a low sum of disputed winnings in complaints from players. Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.
Based on our findings, no important casino blacklists feature HeySpin Casino. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.
Taking into account all factors in our review, HeySpin Casino has scored a Safety Index of 8.6, representing a High value. For most players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a recommendable choice.
Note: HeySpin Casino is linked to 11 other online casinos, based on the information we've collected. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of HeySpin Casino.
Terms and Conditions of HeySpin Casino
Each time we review a casino, we go through its Terms and Conditions to check how fair they are. Our reviews often turn up clauses and rules in casino T&Cs that we regard as unfair or predatory. In some cases, these can be used to justify not paying out player winnings.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of HeySpin Casino to be mostly fair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Complaints from HeySpin Casino players
We place a lot of weight on player complaints when reviewing casinos. They offer a clear picture of the issues players encounter and how casinos respond to them. We look at all complaints through our Complaint Resolution Center and from other sources. These all go into each casino's Safety Index.
We currently have 1 complaints directly about this casino in our database, as well as 3 complaints about other casinos related to it. Because of these complaints, we've given this casino 3,791 black points in total, out of which 3,584 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and reviews of HeySpin Casino
Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.
Based on the 7 user reviews of HeySpin Casino in our database, it has a Mixed User feedback score. The reviews have been made available in the User reviews section of this page.
Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.
Licenses and company information
HeySpin Casino is owned by Play Gamified Limited, and we have estimated its yearly revenues to be greater than $1,000,000. This makes it a small to medium-sized online casino on our scale.
HeySpin Casino is licensed by United Kingdom Gambling Commission in United Kingdom.
Payment options, withdrawal limits and win limits
HeySpin Casino supports 9 deposit methods. This includes: Skrill, Neteller, PaysafeCard, Mastercard, VISA Debit, PayPal, Maestro, Skrill 1-Tap, PayByMobile.
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
Withdrawal limits
Win limits
Unlimited
No win limit
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. Languages and customer support options available at HeySpin Casino are displayed in the table below.
Language
Website
Customer support
Live chat
English
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. Since customer support can assist you with problems related to registration process at HeySpin Casino, account problems, withdrawals, or other issues, it holds significant value for us. HeySpin Casino has an average customer support, judging by the results of our testing.
Casino games and slots available at HeySpin Casino
Players can enjoy these types of casino games at HeySpin Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Jackpot games, Live games, Keno, Scratch cards, Other card games, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live roulette.
Casino games supplied by 67 game providers are available. This includes NetEnt, Apricot (Microgaming), Playtech, Blueprint Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Big Time Gaming, Scientific Games (SG Digital), Playson, ELK Studios, Eyecon, Barcrest, Wazdan, Lightning Box, Leander Games, 1X2 Gaming, Booming Games, Iron Dog Studio, Williams Interactive, Ash Gaming (Playtech), Inspired Gaming, PearFiction Studios, Ino Games, Oros Gaming, Prospect Gaming, Origins (playtech), Half Pixel Studios, S Gaming, Wishbone, Slingshot Studios, Backseat Gaming, Alchemy Gaming, G Games, Nailed it! Games, Fortune Factory Studios, Bell-Fruit Games, Northern Lights Gaming, RAW iGaming, Bang Bang Games, Pixiu Gaming, Triple Edge Studios, Crazy Tooth Studio, Infinity Dragon Studios, Reel Play, Gameburger Studios, Real Dealer Studios, Switch Studios, Reel Kingdom, Neon Valley Studios, SpinPlay Games, Gold Coin Studios, Pragmatic Play POP, Hammertime, Aurum Signature Studios, Games Global, Just For The Win, Gaming Realms, Light & Wonder, Reel Time Gaming, Rarestone gaming, Snowborn Games, Stormcraft Studios, Coin Machine Gaming, Hacksaw Gaming, AreaVegas.
HeySpin Casino bonuses and promo codes
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.
As of right now, our database holds 2 bonuses from HeySpin Casino, including:
20 FREE SPINS on Starburst
50 EXTRA SPINS on Starburst
Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.
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Company info
Owner
Play Gamified Limited
Operator
Jumpman Gaming Limited
Platform
Jumpman Gaming
Established
2017
Estimated annual revenues
> $1,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of HeySpin Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Very big casinoVery big group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 1 complaints from other sources.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Our Safety Index calculation also takes into account complaints about related casinos and complaints submitted through websites other than Casino Guru.
Submit a complaint
Games
Games
Explore the game selection available at HeySpin Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 10
Not Available: 5
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 7
Not Available: 1
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
Browse all bonuses offered by HeySpin Casino, including their no deposit bonus offers and first deposit welcome bonuses.
No bonuses available for players from Ohio
Unfortunately, it seems that HeySpin Casino does not offer any bonuses to players from your country.
Payment methods
Payments
Browse an overview of payment methods supported by HeySpin Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Show all
(9)
Payment methods (9)
Transaction limits
Withdrawal limits
Not limited for GBP
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
GBP
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
1 language
English
All languages (1)
English
Live chat
Available in
1 language
English
All languages (1)
English
Customer support:
Available in
1 language
English
All languages (1)
English
Live chat rating
Subpar
Average response time: 5m
Based on 8 tests
Date and tester
Response time
Rating
29 Jul 2026
Michaela S.
5m
Subpar
22 Oct 2025
Endri K.
Not measured
Subpar
22 Dec 2024
Ayberk A.
Not measured
Subpar
01 May 2024
Ayberk A.
Not measured
Subpar
15 Aug 2023
Zuzana C.
Not measured
Excellent
27 Dec 2022
Natalia B.
Not measured
Subpar
17 Mar 2021
Tomas B.
Not measured
Good
16 Jul 2020
Andrej P.
Not measured
Subpar
User reviews
User reviews of HeySpin Casino
This is a place to share experience with HeySpin Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Mixed
Rated by 7 users
Very positivePositiveNeutralNegativeVery negative
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Write a review
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• 1 year ago
This is the complaint I have just sent to heyspin . . . I strongly advise you NOT to ignore this complaint. My complaint is about you closing my account for no reason. And charging me a withdrawal fee of £110 amongst the rest. I have just had confirmation from Debbie Carter from the gambling commission that you should NOT have charged me a fee of £110 and advised me to put in this complaint. So that's what I am doing. You are in breach of contract. I want all fees refunded to me. And a full explanation as to why you closed my account? Ignore this? And you will be contacted by the gambling commission. And also IBAS.
THIEVES THIEVES THIEVES AND MORE THIEVES
• 2 years ago
Impossibel to make withdrawal no chat… Impossibel to make withdrawal no chat support im from sweden and they let me make account when they knew sweden is restricted scam company
Impossibel to make withdrawal no chat…Impossibel to make withdrawal no chat support im from sweden and they let me make account when they knew sweden is restricted scam company
Impossibel to make withdrawal no chat…Impossibel to make withdrawal no chat support im from sweden and they let me make account when they knew sweden is restricted scam company
• 2 years ago
The casino is so good that I sent my documents for verification and they said I was under 18, with my year of birth being 1984 hahaha. Compassion!!! Now the chat doesn't even respond to me. I'm going to stay away from here lol
O casino é tão bom que enviei meus documentos para verificação e eles falaram que sou menor de 18 anos, sendo que esta bem visível meu ano de nascimento 1984 kkkkk. Misericórdia!!! Agora o chat nem me responde. Já vou ficar longe daqui kkk
It was not possible to test the casino because it started badly after checking
Não deu para testar o casino pq já começaram mal logo na verificação
I don't know
Não sei
• 2 years ago
I don't understand how a bookmaker and slots are as bad and misleading as this one can have a score of 8. Honestly, it must be a fake profile and a robot evaluating it. Still no profile picture, don't believe it. I had a bad experience at this bookmaker. I won the money and tried to withdraw, said the system was down, but to receive the system is always working. Worst of all was the attendant Vick, who stole all the money from my balance, that one 🤬🤬🤬. I don't recommend it to anyone. Horrible employees, liars and cheaters. Here I only work with the truth, no matter who it hurts. Note 1 not to miss Zero, if you want to bad yourself, put money in this casino 😂
O não entendo como uma casa de aposta tão ruim e enganosa como essa, pode ter um pontuação 8. Sinceramente deve ser perfil falso e robô avaliando. Ainda sem foto de perfil não acreditem. Tive uma experiência péssima nessa casa de aposta. Ganhei o dinheiro e tentei sacar, disse que o sistema estava fora do ar, mas para receber o sistema sempre está funcionando. O pior de tudo foi a atendente Vick, que roubou todo o dinheiro do meu saldo, essa 🤬🤬🤬. Não recomendo a ninguém. Atendentes péssimos, mentirosos e trapaceiros. Aqui eu só trabalho com a verdade, doa a quem doer. Nota 1 pra não deixar passar em Zero, se você quer se foder coloque dinheiro nesse casino 😂
Loot system down 🚫
Sistema de saque fora do ar 🚫
Bad service 😳
Atendimento ruim 😳
Vick cheater 🤬
Vick trapaceira 🤬
Free spins do not enter 😱
Rodadas grátis não entra 😱
They are starving 😂
Estão passando fome 😂
Lie in the customer's face 👹
Mente na cara do cliente 👹
• 2 years ago
I cannot recommend the casino for players from DE and AT because I see the terms and conditions as unfair. we are charged a buy-win fee of more than 4% (live casino) a fee was charged on withdrawal. to look in the terms and conditions there was nothing. upset because of that. On a positive note, I would like to mention that the chat is nice and helpful, support responds quickly, verification is possible online and a payout is quick if all the documents are filled. there are. Unfortunately, I would like to continue playing there, but the conditions with a fee make it negative for me
ich kann das casino für spieler aus DE und AT nicht empfehlen, da ich die Geschäftsbedingungen als unfair sehe. uns wird eine buy-win gebühr von mehr als 4 % erhoben (live casino) bei der Auszahlung wurde ein gebühr erhoben. auf nachsehen in der AGB stand da nichts. deswegen verärgert. positiv möchte ich erwähnen, dass der chat nett und hilfreich ist, support schnell antwortet, Verifizierung online möglich und schnell eine auszahlung erfolgt, wenn alle dokum. da sind. leider würde ich gern dort weiter spielen, aber die Bedingungen mit gebühr macht es für mich negativ
I would like to mention positively that the chat is nice and helpful, support replies quickly, verification online possible
positiv möchte ich erwähnen, dass der chat nett und hilfreich ist, support schnell antwortet, Verifizierung online möglich
chat and support fast polite
chat und support schnell höflich
buy-win fee greater than 4% charged
buy-win gebühr von mehr als 4 % erhoben
fee at AZ, found nothing about it in AGB
gebühr bei AZ, nichts darüber in AGB gefunden
• 4 years ago
There is no chance that anything will happen ...
Tu nema šanse da se šta pogodi ...
Lots of games
Mnogo igara
Good bonus for new players
Dobar bonus za nove igrače
There is no chance of guessing anything
Tu nema šanse da se šta pogodi
It's good that I invested only € 25 + a 100% bonus for a total of € 50, I played a maximum of 30-50 cents, which means about 150 turns and nothing
Dobro da sam uložijo samo 25 € + bonus od 100% ukupno 50€, igrao sam maximum 30-50 cenata to znači oko 150 okreta i ništa od ništa
I really thought I'd play a little longer but it doesn't work
Stvarno sam mislijo da ču igrati malo duže ali ne ide
• 4 years ago
I play in this site more than once a day and I have seen some good games and the focus on slots is a good idea. There are many sites out there that have a wide variety of games but this one was designed for slot games, and that makes it easy for a lot of players to use this site alone since it is good for slots. You can save a lot of time by using this site than any other online casinos out there. That is a good idea i would want to praise this site for. On top of that, their fun deals and bonuses have also been attractive for me and i like it as well.
Discussion
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