HomeOnline CasinosHeySpin Casino Review
HeySpin Casino Review
Doesn't accept players from Ohio
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Find on Google
Payment methods
Show all (11)
  • Skrill
  • PaySafeCard
  • VISA
  • Mastercard
  • PayPal
  • Trustly
  • Wire-transfer
  • Bank transfer
Withdrawal limits
Not Limited for GBP
Scartesu Limited
Aspire Global International LTD
2017
> $20,000,000
OverviewBonusesUser reviews9Safety Index explainedDiscussion1Payment methods11
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HeySpin Casino Review

When reviewing and assessing HeySpin Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers has carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.

We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. HeySpin Casino scored a High Safety Index of 8.1, which is why it could be considered a favorable option for most players in terms of fairness and safety. Carry on reading our HeySpin Casino review to make an informed decision whether or not this casino is the right fit for you.

Safety Index – HeySpin Casino fairness and safety

In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.

We have carefully examined and analyzed the HeySpin Casino Terms and Conditions as part of our review of HeySpin Casino. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, as we identified some serious issues with fairness of this casino's T&Cs, we suggest seeking a casino with fairer T&Cs or at least proceeding with caution if you settle on playing at this casino.

Based upon our estimates and collected information, we consider HeySpin Casino a very big online casino. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.

Based on our findings, no important casino blacklists feature HeySpin Casino. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.

Taking into account all factors in our review, HeySpin Casino has scored a Safety Index of 8.1, representing a High value. For most players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a recommendable choice.

Note: HeySpin Casino is linked to 9 other online casinos, based on the information we've collected. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of HeySpin Casino.

Terms and Conditions of HeySpin Casino

We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of HeySpin Casino to be unfair.

Note: Our particular discoveries from the T&Cs analysis are available here.

Player complaints regarding HeySpin Casino

In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.

We currently have 0 complaints directly about this casino in our database, as well as 2 complaints about other casinos related to it. Because of these complaints, we've given this casino 1,073 black points in total, out of which 1,073 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and reviews of HeySpin Casino

Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.

Nevertheless, this casino does not have a User feedback score yet. We have received 9 player reviews of HeySpin Casino so far, and the score is only determined after a casino has accumulated at least 15 reviews. The reviews have been made available in the User reviews section of this page.

Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.

Licenses and company information

HeySpin Casino is owned by Scartesu Limited, and we have estimated its yearly revenues to be greater than $20,000,000. This makes it a medium-sized online casino according to our classifications.

HeySpin Casino was licensed by regulatory authorities in these specific countries or geographic areas: Malta (Malta Gaming Authority), United Kingdom (United Kingdom Gambling Commission).

Payment options, withdrawal limits and win limits

HeySpin Casino supports 26 deposit methods. This includes: Neteller, Skrill, PaySafeCard, Payz (ecoPayz) , VISA, Mastercard, Sofort Banking, Giropay, EPS, EuTeller, PayPal, Trustly, Maestro, Boleto Bancario, AstroPay, Bank transfer, Skrill 1-Tap, Instant Bank Transfer, CashtoCode, MuchBetter, Revolut, PIX, Interac, Jeton, Pay4Fun, Directa24.

Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.

Withdrawal limits Win limits
EUR 7,000 per month No win limit
USD 7,000 per month
Unlimited in GBP
NOK 70,000 per month
CAD 7,000 per month
AUD 7,000 per month
BRL 42,000 per month
CLP 5,250,000 per month
JPY 1,050,000 per month
NZD 14,000 per month
ZAR 112,000 per month
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.

Customer support and language options

In our casino reviews, we always collect data about available languages and customer support options. The options available at HeySpin Casino can be seen in the table below.

Language Website Customer support Live chat
English Yes Yes Yes24/7
Portuguese Yes Yes Yes24/7
German Yes Yes Yes24/7
Finnish Yes Yes Yes24/7

To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at HeySpin Casino, your account, withdrawals, or anything else. According to our tests and collected information, HeySpin Casino has a good customer support.

Casino games and slots available at HeySpin Casino

Players can enjoy these types of casino games at HeySpin Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows.

Casino games supplied by 55 game providers are available. This includes NetEnt, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Betsoft Gaming, Scientific Games (SG Digital), Playson, Amaya, iSoftBet, Amatic, Nextgen Gaming, Eyecon, Wazdan, PariPlay, Lightning Box, Red Rake Gaming, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Realistic Games, High 5 Games, Ainsworth, Gaming1, Inspired Gaming, Bluberi Gaming, Indigo Magic, Authentic Gaming, Skillzzgaming, G Games, Betixon, Spribe, Gamomat, Darwin gaming, Golden Race, Aspire Games, Bally Wulff, Wild Streak Gaming, SlotMill, Aspire Global, Oryx Gaming, Atomic Slot Lab, Reel Kingdom, Synot Games, Stakelogic, Skywind Group, Games Global, Gaming Realms, Spinberry, Hacksaw Gaming, Ruby Play.

HeySpin Casino bonuses and promo codes

Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. Our database presently holds 5 bonuses from HeySpin Casino, which are listed in the 'Bonuses' section of this review.

Note: Take a look at our designated HeySpin Casino bonuses page for more details about this casino's bonus offers.

Bonuses

No Deposit Bonus:
Not available
Deposit Bonus:
Not available

Payment methods

Payment methods
Show all (11)
  • Skrill
  • PaySafeCard
  • VISA
  • Mastercard
  • PayPal
  • Trustly
  • Wire-transfer
  • Bank transfer
Withdrawal limits
Not Limited for GBP

Games
Show all

Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
No craps
No keno
Scratch cards
eSports betting
Crash games

Language options

English website
All languages (3)
English customer support
English live chat

Game providers
Show all (49)

  • NetEnt
  • Pragmatic Play
  • IGT
  • Scientific Games
  • Yggdrasil Gaming
  • Tom Horn
  • Quickspin
  • Eyecon
CASINO SCREENSHOTS
heyspin_casino_homepage_desktop
heyspin_casino_game_gallery_desktop
heyspin_casino_promotions_desktop
heyspin_casino_homepage_mobile
heyspin_casino_promotions_mobile

Positives

  • Various responsible gaming options available
  • Live dealer games are available
  • Payments by PayPal are available

Negatives

  • Customer support is available only via phone

Interesting facts

  • Small casino targeting UK
  • Casino is part of the Aspire Global group of casinos
Author & Guarantor: Ayberk Ayan Last updated: 22 Dec 2024 Anything incorrect or missing? Let me know
Casino Bonuses

HeySpin Casino bonuses

Browse all bonuses offered by HeySpin Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

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User reviews (9)

User reviews of HeySpin Casino

This is a place to share experience with HeySpin Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Not enough reviews

Rated by 9 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

• 1 month ago
This is the complaint I have just sent to heyspin . . . I strongly advise you NOT to ignore this complaint. My complaint is about you closing my account for no reason. And charging me a withdrawal fee of £110 amongst the rest. I have just had confirmation from Debbie Carter from the gambling commission that you should NOT have charged me a fee of £110 and advised me to put in this complaint. So that's what I am doing. You are in breach of contract. I want all fees refunded to me. And a full explanation as to why you closed my account? Ignore this? And you will be contacted by the gambling commission. And also IBAS.
  • THIEVES THIEVES THIEVES AND MORE THIEVES
• 8 months ago
Impossibel to make withdrawal no chat…
Impossibel to make withdrawal no chat support im from sweden and they let me make account when they knew sweden is restricted scam company
  • Impossibel to make withdrawal no chat…Impossibel to make withdrawal no chat support im from sweden and they let me make account when they knew sweden is restricted scam company
  • Impossibel to make withdrawal no chat…Impossibel to make withdrawal no chat support im from sweden and they let me make account when they knew sweden is restricted scam company
• 1 year ago
The casino is so good that I sent my documents for verification and they said I was under 18, with my year of birth being 1984 hahaha. Compassion!!! Now the chat doesn't even respond to me. I'm going to stay away from here lol
  • It was not possible to test the casino because it started badly after checking
  • I don't know
• 1 year ago
I don't understand how a bookmaker and slots are as bad and misleading as this one can have a score of 8. Honestly, it must be a fake profile and a robot evaluating it. Still no profile picture, don't believe it. I had a bad experience at this bookmaker. I won the money and tried to withdraw, said the system was down, but to receive the system is always working. Worst of all was the attendant Vick, who stole all the money from my balance, that one 🤬🤬🤬. I don't recommend it to anyone. Horrible employees, liars and cheaters. Here I only work with the truth, no matter who it hurts. Note 1 not to miss Zero, if you want to bad yourself, put money in this casino 😂
  • Loot system down 🚫
  • Bad service 😳
  • Vick cheater 🤬
  • Free spins do not enter 😱
  • They are starving 😂
  • Lie in the customer's face 👹
• 1 year ago
I cannot recommend the casino for players from DE and AT because I see the terms and conditions as unfair. we are charged a buy-win fee of more than 4% (live casino) a fee was charged on withdrawal. to look in the terms and conditions there was nothing. upset because of that. On a positive note, I would like to mention that the chat is nice and helpful, support responds quickly, verification is possible online and a payout is quick if all the documents are filled. there are. Unfortunately, I would like to continue playing there, but the conditions with a fee make it negative for me
  • I would like to mention positively that the chat is nice and helpful, support replies quickly, verification online possible
  • chat and support fast polite
  • buy-win fee greater than 4% charged
  • fee at AZ, found nothing about it in AGB
• 1 year ago
This is the complaint I have just sent to heyspin . . . I strongly advise you NOT to ignore this complaint. My complaint is about you closing my account for no reason. And charging me a withdrawal fee of £110 amongst the rest. I have just had confirmation from Debbie Carter from the gambling commission that you should NOT have charged me a few of £110 and advised me to put in this complaint. So that's what I am doing. You are in breach of contract. I want all fees refunded to me. And a full explanation as to why you closed my account? Ignore this? And you will be contacted by the gambling commission. And also IBAS.
  • THIEVES THIEVES THIEVES AND MORE THIEVES
HeySpin Casino
Hello!

We are sorry that your experience at HeySpin Casino didn’t quite match your expectations. We would like the opportunity to investigate your feedback further. Please could you contact us at care@heyspin.com with the subject "casino guru review" We’ll work with you to resolve any issues as quickly as possible.
Your satisfaction is important to us, dear, and we will do our best to improve our current product.

Best regards,
HeySpinCasino Team.
• 2 years ago
There is no chance that anything will happen ...
  • Lots of games
  • Good bonus for new players
  • There is no chance of guessing anything
  • It's good that I invested only € 25 + a 100% bonus for a total of € 50, I played a maximum of 30-50 cents, which means about 150 turns and nothing
  • I really thought I'd play a little longer but it doesn't work
• 2 years ago
I play in this site more than once a day and I have seen some good games and the focus on slots is a good idea. There are many sites out there that have a wide variety of games but this one was designed for slot games, and that makes it easy for a lot of players to use this site alone since it is good for slots. You can save a lot of time by using this site than any other online casinos out there. That is a good idea i would want to praise this site for. On top of that, their fun deals and bonuses have also been attractive for me and i like it as well.
Safety Index explained

Safety Index of HeySpin Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of HeySpin Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.1/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

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Unfair terms and conditions

  • This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Complaints about HeySpin Casino and related casinos (418)

418All14Opened2Not solved165Solved237Rejected

Complaints directly about HeySpin Casino

Complaints about related Bruno Casino (30)

Resolved Our verdict

Case closed

Disputed amount: €300
Bruno Casino
Safety Index:High
Submitted: 28 Sep 2024
Resolved Our verdict

Case closed

Disputed amount: €950
Bruno Casino
Safety Index:High
Submitted: 05 Jul 2024
Resolved Our verdict

Case closed

Disputed amount: €10,000
Bruno Casino
Safety Index:High
Submitted: 23 May 2024

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Discussion

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