The player from Belarus had been trying to withdraw a larger amount from Heybets after successfully withdrawing smaller amounts in the past, but the request remained unprocessed for three weeks. Additionally, he was unable to log into his account, receiving an "Account is not activated" error. The issue was resolved by confirming that no KYC verification had been requested, and the player was willing to complete it if necessary. However, the complaint was ultimately rejected as it pertained to sports betting, which fell outside the scope of the Complaints Team's oversight.
Heybets Casino - Player's account is closed and his withdrawal is delayed.
Amount: Ł7
Heybets Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.2
Heybets Casino has a Safety Index of 2.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 week ago
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2 weeks ago
I made a deposit and placed bets in heybets for about 6 months, during these couple of months I withdrew money 2 times. The amounts were not very large, about 20-30 dollars, they arrived very quickly, which reassured me. I made a larger withdrawal request in early October. My request hung unprocessed for 3 weeks. All these time site support did not respond to my messages.
Now I can’t even log into my account; when I try to log in, an error pops up ''Account is not activated''.
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2 weeks ago
Dear timber,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
What types of games did you play? Were they slots, live casino games, or did you make bets on sports?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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1 week ago
No KYC verification was requested. I am ready to go through it without problems, if necessary
No bonuses were used.
I only placed sports bets.
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1 week ago
Thank you for the update.
As you might know, our forum Casino.Guru deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. Therefore, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards
Veronika
