The player from Belarus has been trying to withdraw a larger amount from Heybets after successfully withdrawing smaller amounts in the past, but the request remains unprocessed for three weeks. Additionally, he is unable to log into his account, receiving an "Account is not activated" error.
Heybets Casino - Player's account is closed and his withdrawal is delayed.
Amount: Ł7
Heybets Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case opened
Current status
Waiting for player to reply
6d 19h 46m 4s
Case summary
4 hours ago
Public
Public
yesterday
I made a deposit and placed bets in heybets for about 6 months, during these couple of months I withdrew money 2 times. The amounts were not very large, about 20-30 dollars, they arrived very quickly, which reassured me. I made a larger withdrawal request in early October. My request hung unprocessed for 3 weeks. All these time site support did not respond to my messages.
Now I can’t even log into my account; when I try to log in, an error pops up ''Account is not activated''.
Public
Public
4 hours ago
Dear timber,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
What types of games did you play? Were they slots, live casino games, or did you make bets on sports?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
timber has 6d 19h 46m 4s to reply
