The player struggles to withdraw his money due ongoing verification. The complaint was closed as the player stopped responding.
My payout keeps getting cancelled
Documents will not be accepted
everything requested uploaded yet no payouts with flimsy justifications
Hello Int44,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HellSpin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick