The player from Colombia has been trying to withdraw funds since 11-07-2024, but encounters a notice instructing him to contact the security team. Despite reaching out via email and chat, he receives no response or confirmation after several days.
Helabet Casino - Player's withdrawal is delayed by unresponsive support.
Amount: $3,081,364 COP
Helabet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for Casino Guru to reply
5d 2h 33m 57s
Case summary
yesterday
Public
Public
3 days ago
Translation
Hello, since 11-07-2024, I have been trying to withdraw the funds from my account, but when I attempt to withdraw, a notice pops up instructing me to contact the security team at this email:
(security@helabet.com). I did so on the same day, 11-07-2024, but as of today, 11-11-2024, I have not received any response, not even a confirmation email. I also asked via chat, but they tell me that they don't have a minimum response time.
Automatic translation:
Public
Public
2 days ago
Dear d85269088,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Helabet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Is your casino account blocked? Can you log in to play or to deposit?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Have you completed account verification in the casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
