Helabet Casino Review

The player from Canada had made a successful deposit of 87 CAD and increased it to 318 CAD, but encountered a technical issue when he tried to withdraw his winnings. The casino's support team had acknowledged the problem but failed to resolve it after 5 days. Despite the player's previously successful withdrawal of 79 CAD, the same error message of 'not enough money to pay' persisted. The player was also unable to use other withdrawal methods as suggested by the casino because his account was blocked. Despite our attempts to assist, the player did not provide the requested screenshots of his account and transaction history, leading to the rejection of the complaint due to lack of sufficient information.

The player from Poland had deposited $159 and encountered issues withdrawing $139 due to a 'payment system error'. He initially sought help from the Complaints Team to resolve this. However, after some correspondence, he realized that he had mistakenly filed the complaint against the wrong online casino. He asked the team to delete the complaint with the intention of submitting a new, correct one. As per his explicit request, we rejected the complaint.

The player from Mexico had experienced issues when he tried to withdraw funds. Despite the withdrawal initially appearing to be approved, it was subsequently rejected. The casino had suggested using a different deposit method and despite complying, the player could not withdraw. Furthermore, the casino was not responding to his emails. We had asked the player to provide more details and forwarded communication to investigate the issue. However, the player did not respond within the given time frame, causing us to reject the complaint due to lack of further information.

The player from Croatia had faced issues with his withdrawal request at an online casino. The withdrawal had initially been approved, but was later rejected. Despite reaching out to the casino's customer service through live chat and email, he had not received any response for over a week. The player had complied with all requests from the casino, including KYC verification, and did not have an active bonus. The Complaints Team had intervened, asking for more details about the withdrawal status and any relevant communication with the casino. Eventually, the casino had processed the player's withdrawal. The Complaints Team then marked the issue as resolved.

The player from Argentina was unable to withdraw 78.22 USDT from HELABET casino using cryptocurrency. The casino's support team had been non-responsive despite having received screenshots of the error message: 'Withdrawal rejected by the operator'. We engaged with the player to gather more information and extended an invitation to the casino to explain their side. The casino responded by stating that the player had successfully withdrawn funds. We requested the player to confirm receipt of the funds but received no response. Due to the player's lack of response, we couldn't investigate further and had to reject the complaint.

The player from China deposited 8,000 RMB and, after making a profit, was subjected to a lengthy document verification process. Despite completion of the verification, the player is not able to withdraw the funds due to alleged technical issues. The issue has been resolved successfully.

The player from India deposited 4000 TRX to their Helabet Casino account but it has not been credited. The player has tried contacting customer service and followed their instructions but faced additional issues regarding a newer deposit. The player has requested a refund in the original wallet after not receiving a response from the casino for two months. The complaint was closed as 'unresolved' because there was no response from the casino.

The player from Poland is not able to withdraw his winnings. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.