Helabet Casino - Player’s struggling to complete the account verification.

Hello. Yeastarday i wanted withdraw my money. But i got a message "You should fill in all the mandatory fields in your personal profile". I filled all fields in my account. And sent securety team helabet. But they wrote me that "You should log into your gaiming account using full version of site opened on any device and fill in all the field in your registration form". I checked my registration form but i coildnot see open field. I asked support team helabet, what i must to fill, but the wrote only that ""You should log into your gaiming account using full version of site opened on any device and fill in all the field in your registration form". Pleas help me solve this problem

Dear 11march2005,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem

I’m not sure if I understood the issue completely. Could you please advise if you have played on more than one device? The issue might be caused by playing on one device, not logging out properly and starting another session on a different device.

However, based on the forwarded screenshots, the problem might be that your country of residence and gaming sessions are in two different countries. Have you tried communicating this issue with the casino directly?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello, Petronela

Support team want only one things is full the fields in my account. They do not interested where I play, how I play. They want to fill the fields in my account. I did it. But they asked do it again. I asked what I must fill concretely. But they " You should log into your gaiming account using full version of site opened on any device and fill in all the field in your registration form". They don't answer what I must do. If you see all blocks or fields in my account full to filled

Thank you very much, 11march2005, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear, Petronela

Thank you for your support. I will be waiting answer from your assistance

Hello 11march2005!

From now on, I will take care of your complaint. I would like to invite helabet Casino's representatives into this conversation in order to help us resolve the issue.

Hello, Martin. How I can help you?

Hello 11march2005!

Unfortunately, we have received a reply from helabet Casino's team, that they are not able to provide any information about players to the third parties such as Casino.Guru, that basically means that they are not willing to participate on this complaint's resolution.

We cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.