The player from Germany deposited in the casino but the transaction seems lost. The player confirmed the issue was resolved.
Hejgo Casino - Player's deposit seems lost.
Amount: €50
Hejgo Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
Hejgo Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Paid €50 to the casino 10 days ago. Despite numerous emails and chats with the casino, the deposit amount has not been credited to this day. The customer service can't seem to say what the problem is and has been putting me off for days.
I have sent proof of the debit from my account to the casino several times. However, there is no response from the casino.
Automatic translation:
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1 year ago
Dear jh90,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you clarify if you have tried contacting your payment processor regarding this issue? Was it your first deposit in this casino? Please could you forward the payment receipt and any relevant communication to tomas@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
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1 year ago
Translation
The casino credited the deposit after 13 days today.
Many thanks for the support
Automatic translation:
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1 year ago
Dear jh90,
I'm glad to hear your deposit was credited to your account. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
