Hello j0nni,
Sorry for the late reply, we only received an email about this complaint yesterday.
Regarding the case, please know that verification process is not the reason why your withdrawal request wasn’t approved.
The main reason is, that you have only wagered 5€ out of 20€ that you have deposited. Please note that according to our Terms and Conditions, under Withdrawals you’ll find the rule that states that "Money deposited must be wagered before a withdrawal can be made…Please note that you have to wager deposited funds in 1:1 ratio." This means that you still have 15€ left to wager in order to be eligible for your winnings.
Please know that after you have wagered your deposit and made a withdrawal request you will go through the verification phase.
Furthermore, I’ve noticed that Finance and Security team sent you a few emails to inform you about the reasons why your withdrawal request was declined but you never replied to them.
Let me know if you have any more questions and I’ll gladly help you.
Best regards,
Anton
Hello j0nni,
Sorry for the late reply, we only received an email about this complaint yesterday.
Regarding the case, please know that verification process is not the reason why your withdrawal request wasn’t approved.
The main reason is, that you have only wagered 5€ out of 20€ that you have deposited. Please note that according to our Terms and Conditions, under Withdrawals you’ll find the rule that states that "Money deposited must be wagered before a withdrawal can be made…Please note that you have to wager deposited funds in 1:1 ratio." This means that you still have 15€ left to wager in order to be eligible for your winnings.
Please know that after you have wagered your deposit and made a withdrawal request you will go through the verification phase.
Furthermore, I’ve noticed that Finance and Security team sent you a few emails to inform you about the reasons why your withdrawal request was declined but you never replied to them.
Let me know if you have any more questions and I’ll gladly help you.
Best regards,
Anton