Haz Casino Review

The player from Norway had submitted a withdrawal request less than two weeks before he contacted us and hadn't received his winnings. After we advised him to be patient and wait at least 14 days after requesting the withdrawal, the player confirmed that the casino had paid out his winnings, albeit with some delay. We then marked the complaint as 'resolved' in our system.

The player from Belgium had had an issue with Haz Casino, which had permanently closed his account after he had won a weekly tournament. The player had claimed that the casino had refused to close his account multiple times before, but did so when he had pending rake-back rewards and tournament winnings. The casino had contradicted the player's statements, indicating that he had been informed about how to close his account himself. The casino had also denied his participation in the tournament. After further communication, the casino had temporarily reopened the player's account, allowing him to withdraw his rake-back rewards and additional winnings. The player had confirmed the receipt of the funds, resulting in the successful resolution of the complaint. The player's account had remained closed as per the casino's decision.

The player from Finland is highly disappointed with time-consuming KYC procedure. The problem was in fact that the player did not fulfill basic wagering of the deposited amount, according to AML policy of the casino. Therefore we rejected this complaint.

The player from Albania has opened a new account. After a withdrawal has been requested, the account was blocked as the player was recognized as one of the restricted players due to geolocation. The complaint was successfully resolved.