Roswitha from Germany is pointing out that withdrawal times should be shorter.
Happy Hugo Casino - Player is unhappy with withdrawal times.
Amount: €700
Happy Hugo Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.9
Happy Hugo Casino has a Safety Index of 5.9, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 years ago
Public
Public
5 years ago
Translation
I'm waiting for 5 days on my profit of 700 €. I have submitted documents several times. Now I am no longer responding to my mails. In the chat I was told that the payout process takes 3 days. It does not work. I have the impression that this casino is not solvent. What can I do to get my money?
Automatic translation:
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5 years ago
Hello Roswitha.
We are sorry that you are disappointed in this casino. Please note that the first withdrawal usually takes much more time than the second, third etc. Casino is checking lots of documents which may take some time. Please be patient and fully cooperate with casino. In case that you have to wait for the withdrawal for more than three weeks, please let us know here, and we will investigate what’s happened.
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5 years ago
Translation
Hi lieu Guru Team, now my money was returned to me on the grounds that another document is not recognized. I have sent an original pensions letter, a telephone bill and a bank statement, all in vain. I have been waiting since 21.10. and again and again there is an objection. All these documents were immediately recognized in other casinos. I think that's all a delaying tactic. I withdrew the money yesterday.
Thank you and sincerely greet you
Roswitha
Edited
Automatic translation:
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5 years ago
Hello Roswitha.
I completely understand you. Some casinos have a speedy verification process and some don’t. Especially first withdrawal usually takes much longer. I hope your next withdrawal will be much faster and without complications. May I close the complaint now or do you still have other issues you would like to discuss?
